Very good

We have been coming to...

Liked: Everything
Disliked: There was nothing that I didn’t like

Superb

Was okay, but don’t think...

Liked: The location and the breakfast buffet was yummy especially the a la cart menu.
Disliked: The smell of of food is everywhere in the corridor of our room which was in a high floor. Also, the smell of humidity was a big bad with the furniture. They could use some scented refreshers.

Very good

Awful never again would i...

Liked: Not a lot
Disliked: Arriving at 10am except check in wasn’t until 4pm. Was told at 3pm room was ready then told by porter room wasn’t ready issue with plumbing told would be allocated another room an hour later given the same room but our cases had been delivered to someone else’s room even though they were clearly labelled. Bar and outside area were. not always available due to Super Bowl and Weddings told we had to pay to get into bar to watch Super Bowl after speaking to reception were told we could stand at bar for drinks. Had dinner at the STK restaurant told couldn’t leave as payment hadn’t gone through even though it was being charged to room. After my husband went to speak to reception they advised there was no issue and couldn’t understand why the waiter had told us this. The staff were rude and arrogant they have no customer skills and tried to charge us twice for 20% tips when had already been added to bill good job my husband checked the bill. So would not recommend this hotel to anyone a very expensive 5star hotel with a 2 star experience!!!

Exceptional

Superb

Exceptional