Exceptional

Good

Pleasant

Above.

Liked: I was grateful for some much needed time away. Overall, I was very happy with my stay at Compass Cove. It was helpful to have access to everything that was necessary for my convenience. I appreciated the staff at the resort.There was a slight issue, and the staff at Compass Cove said, “I would need to take it up with Booking.com”, so here goes…I was disappointed in Booking.com as they had advertised the room I had reserved, with pictures on their website (staff at Compass said that you do it all the time). The pictures were of a clean, inviting, and newly renovated space however, when I arrived, I did not receive the room that was advertised. The room given was still clean with everything that was needed, but dated and worn. No doubt this room will undergo renovations as part of the resort’s project. I wish them well in an industry that has struggled to recover from some heavy challenges in recent years.The real issue for me is the fact is that I felt deceived by Booking.com’s marketing. This is not uncommon, of course, in regard to the way companies strategize to sell things. I am sure that it was in the fine print somewhere that it was possible I would not receive the room pictured (I was tired and stressed when I made the last minute decision to head out of town a day or two). I am also aware that this is what disclaimers are designed to do; to make sure that responsibility doesn’t fall back in the company’s direction and ensure that the customer has no recourse which is “just the way it is”.If we are being honest, this marketing strategy is false advertising. It is just an untruth no matter how much lipstick you put on the pig. Simply put, bait used to sell what can be sold while dressing things up like you are doing the consumer a favor. It seems harmless. Comparatively, when we consider the many other issues in the world, it is a hotel room.

Bad

Exceptional

Good

Exceptional

Liked: This was my 2nd stay here,I work at a hotel myself so I know what to look for,and this hotel will be the only one I ever book for myrtle

Exceptional