Superb

Liked: Location is a little bit far but metro helps a lot there’s a lot of shops and things nearby . Place was clean and comfortable

Very good value for money,...

Liked: Very good value for money
Disliked: Room a little small

Poor

Passable

Good

It was poor

Disliked: First room had an unlockable window. Offered another room on top floor. Very cramped not double room standard. No remote provided for tv. Staff difficult to locate.

Horrible, we're never coming back

Liked: Free wifi
Disliked: The day of the arrival we rang the doorbell and nobody would came out. On the door they give a phone number in case nobody answer, we called multiple times but nobody would answer either. We waited for 40 minutes outside in the freezing cold until the receptionist came out and didnt even apologize. To make things even worse, the check out day we got out for breakfast and turned back at 10:20 to see that the staff had locked our room with our luggage inside. We told the cleaning lady that was there that we needed to open the door because our luggage were all still inside and she rudely said it was check out time and we had to leave. First of all, check out is at 11:00, not at 10:20. Second, how am i supposed to leave without my luggage? She finally opened the room and said "20 minutes" like she was doing us a favour. Pathetic and unprofessional. I can say more things about this hotel and keep going forever: in the room there were just one mini shampoo and gel, we were 2 people staying, at least they should have provided us with two of them. The first night we ordered pizza and some of it fell on the sheets, leaving a stain, so next day they changed our sheets for new ones but the third day they changed the sheets again for the ones we had and there was the same pizza stain, they didnt even clean it

Exceptional

Cheap but not cheerful

Liked: Good location for Hammersmith Apollo, tube and local bars and restaurants
Disliked: Staff were not very welcoming. Hotel was untidy. The bed broke!