Very good

Liked: Lots of space in room but they don't utilize it here. This could be a better hotel if they tried
Disliked: Staff wasn't friendly and charged me a early check in fee

Exceptional

Liked: Breakfast was delicious and the room was spacious! Unbelievable price and we couldn’t be happier!

Very poor

The worst hotel experience of...

Disliked: We checked in at 10:30 PM Thanksgiving night after driving 5+ hours with our two young children. The desk attendant was super young and unprofessional. When we were given our room we went up to it and could barely walk in because it smelled so bad, like trash or a dead animal. I went to the front desk to ask for a different room, and then staff member said there was only a king room and we couldn’t book it because we had 4 people. He said the best he could do was go spray the room with air freshener. We asked for a refund so we could find a new hotel and he said he was unable to give us one. We asked to speak to a manager and were told the manager wouldn’t be available until the following morning. We left, with a 2 and 4 year old, reloaded back up the car, and had to find a new hotel. We left a message for the manager to call us in the morning, she never did, and when we went back to the hotel to get our refund she was incredibly rude and said it would be several days before we hear back about a possible refund. No apology, zero professionalism. We still have not received a refund for our booking though we didn’t stay at the hotel, were given a terrible room, and weren’t offered another one. So far Booking.com has not offered us any refund as well, and the corporate office of Comfort Inn has told us because we booked through a third party they cannot offer us a refund.

Bad

Liked: The sheets we’re disgusting I had to check out
Disliked: The entire place was digesting

Decent

Liked: Breakfast was good.. good price
Disliked: Had some gnats..doors look like someone tried to pry it open

Very good

Very good

Liked: front desk girl was very friendly and approachable, white castle across the street
Disliked: rooms could use a little work

Very good