Liked: Easy to find; clean rooms.
Disliked: Ice maker broken on my floor.

First room we were given was awful so I had to get our stuff and go back down to ask for another room. The pool was nasty and there were yellow jackets near the outdoor table by the pool where we were sitting, along with ants. It just didn't seem like a clean, upgraded hotel. I will never stay there again. I am not happy with the stay there. I was there with my daughter for a concert which was great and she loves to swim but said the pool was nasty and smelled like pee. We went to another concert in Atlanta before the 4th of July and got a much nicer room for less money than this one in Charlotte.

Disliked: First room was nasty and smelled of smoke; mildew.

Old hotel that badly needs refurbishing. It has great potential but it just hasn't been updated in many years. Breakfast was minimal. We ate elsewhere.

Liked: Fairly clean.
Disliked: Everything old and outdated.

Exceptional

Very good

Liked: Room was clean and quiet.
Disliked: Front Desk agent (Gabriel) was a little unhelpful and unprofessional!!!!

The rooms were very nice...

Liked: The beds were comfortable in the room was very nice
Disliked: Everything was straight

Very poor

So bad that I'll never...

Liked: Nothing
Disliked: My room didn't have a shower curtain. Told the front desk. Nothing. Could not take a damn shower

Superb

Good

Liked: The staff was very accommodating for our group of 20+
Disliked: The other guests kept trying to take our booze

Very good

Exceptional