Comfort Suites Stockbridge, Stockbridge

Very good

Comfortable room but awful staff...

Liked: Big shower- really liked the bathroom. Bed was comfortable
Disliked: The receptionists we dealt with have real bad attitude. They treated us with abruptness, had no time for us and their manners left a lot to be desired. The Receptionist on the morning we left was training an elderly lady how to work the front desk. I came to return my key. She did not even say “Good morning”. She just if I needed anything else and if i needed a receipt and turned her attention back to her student. On the day we checked in that Receptionist treated my passport like it came from an alien nation. The little screen i had to sign showed my details she had entered and i was surprised to see that even tho all my details were clearly indicated on my passport she registered me as “no particular identity”. Both ladies spoke to me and my husband with disdain. Being our last night in USA before we flew home this stay left a bad taste in our mouths. Your beautiful hotel is being ruined by two employees who clearly have no idea of how treat international guests. Maybe some one on one training cd be afforded to these ladies so they at least give guests a pleasant smile, look willing to assist where possible and to treat each guest that arrives at their front door like they are the first guest they have seen all day even if they have seen 100’s. We stayed in Comfort Inn NashvIlle just a few days before we go to Atlanta. Those staff made an effort to make us feel listened to, important enough to give their full attention to and even gave us a smile every so often. So it is clear that Comfort Inns can afford their guests a higher standard of service when it comes to the front desk. Please take my words seriously- yr customer service at Front desk sets the tone for your hotel for every guest’s stay. Its up to you what tone you want your guests to experience.

Exceptional

Superb

Liked: N/A
Disliked: ROOM LIGHTING IS POOR

Overpriced with late check in...

Liked: Close to home
Disliked: Loud pipe noises or something throughout the night when trying to sleep

Very good

Nice stay in Stockbridge

Liked: The location was great with lots of restaurants to choose from. Kroger, Walmart, Dunkin Donuts, and a liquor store were also close by. The room was cleaned thoroughly, which is one of the most important things for me, in addition to comfort. The comfort of the bed and pillows was everything! We slept very well and enjoyed our stay at Comfort Suites.
Disliked: My original reservation was canceled for the day before, despite having communicated that I had been impacted by the hurricane in Florida and that I would be late checking in. I was assured that my reservation was fine and that even if I had to cancel, I wouldn't be charged. Unfortunately, I had to turn around and go back home after finding out it was, indeed, canceled. And I had to pay for another stay when I did arrive the next day. It's the money and time wasted for me - especially after calling days ahead and being assured that everything would be okay.The only other complaint I had was that the entrance doors in the back of the hotel kept getting stuck, so it kind of raised a security concern for me, having to wait out back in the dark.