Pleasant

Liked: Rooms was nice and big. Beds and pillows was comfortable. Dog friendly. And some of the staff, were the best during the aftermath of hurricane Helene in North Carolina. But one staff member was rude and unfriendly.
Disliked: Some of the staff, Amanda was her first name.

Superb

Liked: Good location
Disliked: Good customer service

Great for a quick stay

Liked: Great location and perfect for quick stay

Disaster for us

Liked: Booking.com confirmed reservation at hotel in Asheville unaware that hotel had been made unavailable to public due to hurricane and used for housing for emergency workers. Desk attendant was extremely rude. We arrived at 8pm and discovered no room available. Not good for people in their 70s and no place to go. Booking.com and hotel should have known better. Although had no problem giving up room to exhausted workers, we were there to help too. Tried several times to contact booking.com without success including message and phone getting cut off. Will never use booking.com again and have deleted app
Disliked: Everything but making communication with booking.com easier would have helped. Also happened at previous hotel on trip over trying to change rooms and overpaying

Bad

Liked: We are awaiting our refund, the hotel was closed for the nights we booked because of the detestation of Hurricane Helene. Please issue our refund, since we were not able to stay there.

They had lost power due...

Liked: I didn’t stay. They had lost power so I went back home
Disliked: I didn’t stay. They lost power and I turned around and went back home

Bad

Disliked: I was charged for a room that i never slept in because there were no rooms available but i was charged for staying there anyway.

Did not get to stay....

Liked: Nothing
Disliked: I booked on booking .com several hours before arriving. I drove ,6 hours out of my way because the boomi.com confirmation but the hotel was closed due to the hurricane. You must notify these booking sites if you are closed. I tried calling the hotel but was 15th in line on hold so I used booking. Never again using booking or this hotel.

Exceptional