Front desk staff was very helpful and cordial in recommending restaurants in area and giving directions to our points of interest.

Liked: Hotel staff called room to check on our satisfaction.
Disliked: A/C units under window were somewhat annoying.

Exceptional

Ok

Liked: Ok

Good

Liked: The staff very friendly and helpful .
Disliked: Breakfast could it been better .. the eggs felt like rubber and overcook , the sausage very greasy . For improvement eggs should be cook different ways have a more variety of cook meal .

Met my expectations

Liked: Good location. The room accommodated three people on separate beds.
Disliked: One light in the room was flickering, another was not working.

Good

Overall the stay was good,...

Liked: Good location, easy to get to, very clean.
Disliked: The bathroom was a little dated, tub had a small drip and water pressure was a little on the low side. The breakfast was okay. Some of the appliances need to be updated especially the toasters.

Very good

Liked: Staffs are very friendly and helpful. Breakfast areas can get pretty crowded in the morning. Rooms are spacious and clean, and the location is great for Universal (5-ish mins driving). Disney is around 25-ish mins of driving. Parking is fairly easy.
Disliked: Facilities are kind of old though.

Great stay near Universal Studio

Liked: Very nice stay with a great staff. Everybody from check in, to the cleaning ladies and the breakfast staff, thank you!On arrival, I have requested a quiet room and I was given one. Thank you! On the other hand, we find little bugs between the beds by the table/lamp…everyday. We stayed 4 nights. The bathroom is getting old. The tap is the shower/bath is really hard to switch off and water still leaks.

Pleasant