Comfort Suites Miami Airport North, Miami Springs

Bad

Liked: Everything except for the one HUGE issue - see "what didn't you like" below
Disliked: My wife and I took the shuttle to the Miami cruise terminal, provided by the hotel. The shuttle driver unloaded our luggage at the wrong terminal (Carnival) so we went on the 9-day Norwegian cruise with just our backpacks and had to replenish essentials by making purchases on the ship and at ports of call. The driver was grossly negligent, unloading our luggage at the Carnival Cruise terminal when our luggage was in the Norwegian compartment in the cargo area and did not have any Carnival tags. He was also grossly irresponsible, driving away from the Carnival without ensuring that all the bags he unloaded were picked up by passengers exiting his bus.The general manager of the hotel refused our claim for compensation, saying that the shuttle company was an independent contractor, ignoring the facts that :1.The hotel arranged for the shuttle service2.The hotel offered the complimentary shuttle service as an inducement for us to stay at the hotel3.In two pre-visit communications to me about the shuttle service to the Port of Miami, the hotel did not include any disclaimer of liability for problems related to the shuttle4.I was never asked to sign a waiver for using the shuttle service5.The shuttle company’s official principal address registered with the government is actually the hotel addressI am still waiting for the hotel to pay my claim, which is only about $500 since we eventually got our luggage back from Carnival after we returned home.

Superb

Very good

Great stay overall.

Liked: Close to airport with shuttle on time. Quiet and comfortable.
Disliked: Ice bucket had trash in it was not checked. Desk clerk gave us another right away.