Comfort Suites Madison West, Madison

Exceptional

Worst experience ever

Liked: Bed was sort of comfortable. Close to the event we were going to that night
Disliked: Well where do I start we booked a king suite and it was far from a king suite. Experience was horrible and the room was nastyCarpets were nasty, the drain in the shower was disgusting looked like it had mildew or mold growing in it. The spa tub had alot of chips in it and the jets don't look like they have ever been cleaned properly in years we didn't use it but were going to until we saw that! We were on the first floor again in a King suite no less. We didn't sleep much between the people yelling up and down the hallways and the room above us sounded like they were having one massive orgy or party so we didn't get much sleep with all the noise and then check out isn't until 11am and they had the maids come knocking on doors at 930am! Will not be staying there again and would appreciate some sort of discount I paid over 90$ for this room and it was the worst experience ever! And they must of been doing remodeling or something but there was broken tables and such in the hallways

Good

Drug Activity on the property

Liked: The pool was warm.
Disliked: My son found a small baggy in the couch with white residue still in it. It was obviously a drug baggie. A very small zip lock with printed $$$ on it. Needless to say, we did not utilize the pull out couch for fear of finding more surprises. We also noticed a lot of small torn baggies in the landscaping outside the hotel. Clearly drug activity.

It very comfortable stay

Liked: Just very clean place ‘staff was very respectful

Superb

Liked: The breakfast was good. The pool was a little cloudy,, but otherwise everything was comfortable.
Disliked: The pool was cloudy and our toilet didn't flush well.

I did like the hotel...

Liked: Very convenient to everything I wanted to do in Madison. I liked the uniqueness of the room
Disliked: There were hockey teams that were in the hotel the first night that were extremely loud and unruly. They pounded on my door several times, stole my DND sign, screamed constantly, amongst other things. Quite time in the hotel is 10pm, while their voices were quiet they still ran up and down and slammed doors until midnight. Every time a door slammed my bed shookSecond night was so much better as the teams left.My refrigerator wasn’t working so I called the front desk. Desk clerk said “ well I could come up and look at it but I don’t know how they work”. I said it doesn’t even seem plugged in and I was asked to pull it out of the cabinet to double check. Seems that someone else must have thought of that before me too as the bottom piece of the cabinet was broken off. I spent $30 on a pizza from next door and couldn’t refrigerator the 2/3rd that was left so wasted near $30 on the pizza. No real worry or suggestion was made or anything else to help. Also clerk never came to assist at the door