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Comfort Suites Innsbrook - Short Pump eef - (888) 323-5826
Comfort Suites Innsbrook - Short Pump, 4051 Innslake Drive, Glen Allen, VA -(888) 323-5826
Area: Innsbrook
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BOOK ONLINE OR CALL - (888) 323-5826
3.35
HOTEL RATING: 
PLEASANT
3.35 out of 5 (697 Ratings)
4.2 miles from Glen Allen centre
BOOK ONLINE OR CALL - (888) 323-5826
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Hotel Description
This Innsbrook hotel is located 6 miles from Glen Allen and within a 20-minute drive of Richmond. The hotel offers an indoor pool sundeck gym and rooms with free Wi-Fi. Comfort Suites Innsbrook - Short Pump rooms include a microwave and refrigerator. The rooms are equipped with a coffee maker and cable TV. The Innsbrook Comfort Suites provides a daily breakfast and coffee. The hotel also offers an evening reception Monday through Thursday. The Comfort Suites is 8 miles from the University of Richmond. The hotel is 5 miles from the Cobblestone Water Park.

Check-in time: 15:00   Check-out time: 11:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
x
Free Breakfast
j
Free Parking
u
Swimming Pool
E
Fitness Center
w
Non Smoking
r
Pets Allowed
q
Accessible
A
Business Center
B
Airport Shuttle
Other Amenities
` Free Breakfast
` Free Parking
` Meeting/Banquet Facilities
` Room Service
` Safety Deposit Box
` Air Conditioning
` Bar
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Coffee shop
` Hair dryer
` Microwave
` Coffee/tea maker
` Refrigerator
` Heating
` Shared kitchen
` Wheelchair accessible
` On-site parking
` mini bar
` indoor pool
` vending machine
` telephone
` kitchenware
` blackout curtains
` Family Rooms
` Fireplace
` Free Wi-Fi
` Kitchen
` Radio
` Restaurant(s)
` Daily Housekeeping
` English
` Spanish
` Non-Smoking Rooms Available
` Sofa
` Bicycle parking
` Guests can opt-out of daily cleaning service
` Staff follow all safety protocols as directed by local authorities
` Shared stationery such as printed menus, magazines, pens, and paper removed
` First aid kit available
` Cashless payment available
` Hand sanitizer in guest accommodation and key areas
` Hygiene certification
` Staff trained in safety protocol
` Temperature check for guests and staff
` Free face masks
` Food delivery
` ATM or cash withdraw on site
` Daily disinfection
` Facilities for disabled guests available
` Fitness center
` Hot tub/Whirlpool
` Ironing amenities
` Laundry services
` Luggage storage & lockers
` Non-smoking property
` Separate shower/bathtub
` Toiletries provided
` TV & Movies/Shows
` Wake up call
` Physical/social distancing guidelines
` Protective screen or physical barriers in appropriate areas
` Individually-wrapped food options
` Air conditioning in public area
` Desk/workspace available
` Cleaning products available
` Pets allowed (charges may apply)

Comfort Suites Innsbrook - Short Pump Guest Reviews

Overall Average Score: 
Pleasant (3.35 out of 5)

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3

Pleasant - 3.0 out of 5

Judith, Shenandoah, visiting SERVPRO Richmond Pavilion Sat, 11 August 2018

OK for an overnight stay.

Liked: Close to concert.
Disliked: Breakfast.

1.5

Poor - 1.5 out of 5

Tambo Thu, 14 November 2024

Horrible Stay

Liked: The property is located in a nice area.
Disliked: Rooms were not completely clean. Sticky carpet, trash visible on the floor, including clothes from previous guests, and superficially cleaned surfaces. The door didn’t shut unless you lifted it up. Staff was unprofessional. Not friendly at all, assigned us to a room that was not ready and seemed unbothered by it. Not even a “sorry.” Bananas during breakfast were in bad state, and there was a worker bashing on the hotel—both other workers and guests loudly. He even had the guts to say to a guess that a “five year old knew how to make waffles better.” Completely rude and not the etiquette of a place that respects its guests. Never again!

5

Exceptional - 5.0 out of 5

Tammy Sat, 9 November 2024

Amenities were great for a...

Liked: Easy getting back into traffic. Quiet location. Clean and comfortable room.
Disliked: Breakfast items were not as popular.

4

Very Good - 4.0 out of 5

Elmer Fri, 8 November 2024

Very good

5

Exceptional - 5.0 out of 5

David Wed, 6 November 2024

Wonderful staff great room.

Liked: Everything
Disliked: Nothing

2

Disappointing - 2.0 out of 5

Lakeshia Thu, 31 October 2024

Disappointing

4

Very Good - 4.0 out of 5

Kilroy Wed, 23 October 2024

Very good

3

Pleasant - 3.0 out of 5

Michelle Wed, 23 October 2024

Pleasant

Disliked: The room had terrible wet moldy smell.

0.5

Poor - 0.5 out of 5

Davonte Mon, 21 October 2024

Bad

Disliked: The elevator did not work and we couldn't take showers because there was no hot water in our room

0.5

Poor - 0.5 out of 5

Sharon Thu, 17 October 2024

This hotel is atrocious &...

Liked: Nothing! Couldn’t stay in this dirty facility; still waiting for my refund of $323.00; which I had to pay $95 in order to receive.
Disliked: The door of the 1st room we were assigned was chiseled entirely thru the top lock. Although the beds were made, they didn’t look as if the linen was clean. After having to carry luggage down the stairs(due to only 1 elevator working), the room we were given on the first floor hadn’t been cleaned at all. Beds were unmade; dirty towels on bathroom floor and the one desk clerk (who was overwhelmed & rude) couldn’t tell us how long it would take to have the room cleaned. This was at 5:00 pm The sofas I saw in both rooms were full of stains. I was afraid to sit on them. The window sill was full of hair & that was the room they considered clean!

5

Exceptional - 5.0 out of 5

Heather Tue, 15 October 2024

Thank you to the staff...

Liked: Very courteous& helpful. Made us feel at-home. Peaceful& comfortable.
Disliked: There is no heat in the pool area. And water is very cold. So we didn't get to enjoy the pool. But everything else made up for that.

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Comfort Suites Innsbrook - Short Pump 4051 Innslake Drive, Glen Allen, VA