Very rude staff, at a...

Liked: Quiet
Disliked: Amanda (manager) very rude. We had canceled one reservation and made another at a cheaper rate. She canceled the cheaper one. We had checked "pay at hotel". We wanted to use another card and she got all sassy about it. Then they charged the card we were holding it with and the card we used at hotel. She said it would be 7-10 days to drop off. So, in one sitting, they charged $113, $108 and $510 to one card and $568 on another card. We asked how she would feel about it if they did to her pay check. She said it wouldn't bother her. Yeah...right?!?! We checked in on Wed and checked out Tues which is when it finally dropped off. She told me I had an attitude.... We were in town for my dad's funeral so... you screwing everything up caused a major attitude with her being extremely rude. Then they wanted to blame everything on oilfield workers and corporate office. After I walked out, she settled most of it; however, for the next 6 days, if we asked for anything, the entire front desk was rude. She said we should not use any third party booking....well, they didn't screw up the double charging, etc., you did. Got to our room to find black hair all over the sink. The rooms had a horrible smell. Someone on the 4th floor was smoking pot as it reeked of it. Went down for breakfast a couple of times around 8 and everything was empty. When we were coming in one night, another guy was yelling at them as they had done his reservation wrong so seems to be a trend.I would never recommend this hotel to anyone!

Very good

Staff was very polite

Liked: Location was prefect. Didn't eat breakfast
Disliked: N/a

Decent

Liked: The breakfast was really good and so much to choose from.
Disliked: I was given a choice online when I would be arriving but when i got there to check in I had to wait till the afternoon after driving 14 hours. My family and I were so tired and really did not like that at all. Why make that an option online if you still have to wait till after 3pm to check in.

Exceptional

Superb

Very good

I was not impressed with...

It was clean

Liked: One of your employees at the front desk explained the charge of the room off of booking.com. How I got charged half before we even arrived. Velma was very nice and helpful she deserves 5 stars on our end or a raise!!!
Disliked: Overpriced snacks