I was expecting the room to be more updated. There were live ladybugs crawling on the ceiling near the window. The inside window seal was filled with dead bugs and when one of my kids was looking for a live bug to kill that disappeared off the window seal. They looked with their phone flash light under the air unit where they saw many more dead bugs. Then of course they felt uncomfortable to sleep when they seen all these bugs. The water pressure in the shower was horrible and breakfast was the worst we had yet. The gravy was like water and the sausage tasted like dried up hamburger patties. Was not pleased at all. Staff was friendly.

Liked: Location.
Disliked: There was an infestation of dead bugs on the inside window seal and under the air unit. A few living bugs as well. Shower pressure was not good at all. Breakfast was horrible. Gravy was like water. Sausage patty tastes like hamburger patties.

We had a great stay - we were down for a concert, but would stay there again if we decided to visit Charlotte again!

Liked: Good environment; nice staff.
Disliked: Toliet had some issues and the bathroom light. Nothing serious.

Passable

Exceptional

Liked: The location was perfect and the staff were awesome
Disliked: I can't say... all was great

The sofa bed was like...

Liked: Good location an the desk clerks was awesome loved Katherine an Angelica
Disliked: Good wish the beds was more comfortable

Very good

Liked: The Location.
Disliked: Room said 2 queen beds with a pullout couch, They were 2 full beds and a pullout couch. not happy with that!!

Good

Exceptional

suite was adverage - TV...

Liked: good location and checkin was quick
Disliked: this hotel's TV channels were from I don't know where. No network channels, ABC, NBC, CBS or FOX. NO MOVIE CHANNELS of ANY kind and they have Spectrum. Very weird channel line up and could find nothing to watch to relax at night. In the past 30 years of my hotel stays, I have never seen such a POOR tv service at a hotel. We will not stay here again.

Passable

A lot of money for...

Liked: Air was cold, breakfast was good,staff nice
Disliked: The carpet was frayed, dull boring colors in room. In the bedroom and the sitting room you had to keep your neck turned to see the TV, it was not directly in front of the bed or directly in front of the couch. The pull out couch sloped like you were going to go skiing and was majorly uncomfortable. The floor would have been better.