Very disappointed - the lack...

Liked: We received a free upgrade to a better room after we complained about the cleanliness of our room (it was very, very bad). It seemed to us that maids were not cleaning the rooms on the second floor.The breakfast food was OK. The sausages were tasty and the bagels were good,too.
Disliked: When we arrived, the entire front lobby was silent and deserted. No one to be seen, not even a desk clerk. We waited, rang the bell twice, still no one appeared. We deceided to go to dinner and return later. When we came back, the desk clerk was eating in the office. She came out to check us in and she was not happy about it, I assume because we interrupted her dinner. We were put on the second floor, most of which was being gutted and renovated. Our room was one of the few remaining to be renovated. It was dirty, absolutely filthy. Mold in the shower and the room smelled like dirty gym socks. I cannot believe they put us in that room. So, my husband complained and they moved us to a marginally cleaner room on the first floor (it also stank of gym socks). The whole hotel was old and run down. Although it's being renovated, I'll never stay there again. There are far too many better hotels in that same area.

It was very nice on...

Liked: We enjoyed the pool , whirlpool bath, big shower, hot water,and breakfast. The biscuits and gravy was so good
Disliked: One of the curtains had been ripped off and put into the closet which I thought was kind of weird. There also wasn’t extra linen for the pull out couch but I went upfront and grabbed it. The couch had crumbs all over the mattress.. I did have to do a little cleaning before we could actually relax but there was no bugs and it was minor things.

Nice, clean and safe environment...

Liked: The breakfast was good, it was nice to have a warm food option. The eggs were not very hot but we're good. The staff were very friendly and extremely helpful
Disliked: The rooms were very clean and they smelled good. There were a couple cobwebs on the ceiling but this is not a big deal. The tub was well worn and mats were placed on the bottom as a temporary measure, when I talked to staff they said they are renovating the suits and all the tubs are being replaced.

Will not be back

Liked: The pool, that’s it.
Disliked: The staff, the dirtiness of the room

I loved my stay! I...

Liked: Hot tub in room!
Disliked: Drain was broke on hot tub, drain was broken in bathroom sink, and the toilet moves when sitting on it.

This stay was exactly what...

Liked: The staff was so welcoming and helpful, it was refreshing!!
Disliked: nothing was a problem! just what I needed

Just ok

Liked: Close to airport
Disliked: Parking wasn’t free as advertised. Bathtub was stained

Just ok.

Liked: Good proximity to the airport
Disliked: They advertise an airport shuttle but it only runs certain times of the day. I had to spend $20 on a Lyft to get to the airport. I chose this hotel because of the shuttle. The bathtub was stained and dirty looking.

Exceptional