Comfort Suites At Tucson Mall Guest Reviews
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8.5 miles from Tucson centre |
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Michael Sun, 5 January 2025
Enjoyed our stay.
Liked: location & room
Disliked: same choice of breakfast each day
Rogelio Sun, 29 December 2024
Exceptional
David Sat, 28 December 2024
Great location!
Liked: Great presentation... need more variety such as fruits.
Disliked: N/A
Josie Sat, 28 December 2024
Reserver Beware
Liked: The room had adequate space/beds and appeared clean.
Disliked: The hotel was booked through Booking, and based on ratings and the final price, we chose Comfort Suites. When I checked in, I was informed that there would be an additional deposit that doubled the amount due, and as long as the room was without any damages, it would be returned. My family wasn't prepared for those additional charges, and I couldn't cancel because we did a same day reservation. Nowhere was it mentioned on the Booking app about a separate deposit required (flat rate or percentage). We have used the app to make reservations for many hotel brands, and we have never had this experience. When we spoke to the hotel receptionist about this, we were informed that it was because the hotel underwent costly renovations, and it was customary. She was told that we had stayed at other hotels that had renovations in the past, and no deposit was required.My advice is to be TRANSPARENT on all important information for potential guests. Sticker shock is the last thing a tired traveler wants to deal with. And I highly doubt that the receptionist, though it is not their fault, would appreciate having to explain this surprise deposit to unhappy guests.
Alejandro Tue, 17 December 2024
Exceptional
Tanya Wed, 11 December 2024
Exceptional
Joseph Mon, 2 December 2024
Exceptional
Liked: newly removed hotel very nice
Isai Sun, 24 November 2024
The night is bad ....
Liked: Nothing.
Disliked: The curtains don’t move !!!! It’s staple ln place
Joaquin Sun, 24 November 2024
Superb
Liked: The breakfast was very good, better than expected. Room was clean and comfortable. the location was near shopping and entertainment.
Thomas Wed, 20 November 2024
Great place to stay. Newly...
Liked: The whole property had just had a renovation, so the rooms were excellent, and the shared spaces nice and clean and modern. Altogether a great 5-day stay in November, 2024.
Disliked: Not much!