Comfort Suites At Rivergate Mall Guest Reviews
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1.5 miles from Goodlettsville centre |
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Keith, New Orleans, visiting Carl Black Chevy Woods Amphitheater Tue, 10 October 2017
Not pleased.
Liked: Decent location.
Disliked: Room was not cleaned during our stay. Room had visible mold in restroom and smelled very moldy.
Russell Fri, 3 January 2025
Bad
Alex Tue, 31 December 2024
It was comfy & good...
Liked: I liked that the two rooms could join
Disliked: The pool & the gym were old & rusty and did not feel comfortable at all
Stephen Sun, 29 December 2024
Not the best experience I’ve...
Liked: Clean room and some of the staff were exceptional
Disliked: I reported to the night clerk the elevator smelled like cigarette smoke. She said a couple of people went in the elevator after being outside. ( made no sense to me) She then said she would spray. I had to come back to the desk to inform them of no phone service. The elevator was very slick from the spray. I told her this so no one would slip and injure themselves. The clerk informed me that I couldn’t have it both ways and in a huff she said she would put the sign out that said the floor was wet. A mop would have resolved the issue’s. I told the manager and he said he would talk with her. The following night she was much better, but the next morning the floor was again very slick from the spray with no signs. I will not visit this establishment again unless it’s the only one available.
Luis Sat, 14 December 2024
Very good
Norman Thu, 5 December 2024
Good
Le Sat, 30 November 2024
Very good
Roberta Wed, 30 October 2024
ok for the stay
Liked: breakfast , clean safety in the hotel and area food near by
Disliked: rooms are some what old and smelly pool light not working wasn't able to go swimming after I paid good $$$
Robert Mon, 21 October 2024
Exceptional
Sara Wed, 16 October 2024
Worst stay ever
Liked: The breakfast was good. The lady working the breakfast station did a really good job keeping up with demand.
Disliked: When we arrived, we got our bathing suits on to go to the pool. When we get to the pool area, the door is locked & the lights are off. The lady at the front desk closed the pool right after we checked in. When I asked, she said she just closed it. I asked when does the pool close, & she said around 6-6:30pm. My kids were heartbroken. I told her the only reason we booked this hotel was for the indoor pool. She told us it would open up at 7am. My husband went down later to ask if she would open the pool, because the sign says it is open until 10pm, but she would not. She said something about the weather, but it is an indoor pool. She told him the pool closes at 5:30 this time. We thought we'd stick it out & just let the kids swim in the morning after breakfast. When we did, the water was freezing. It may be an indoor pool, but it's not heated. The pool situation really ruined the whole trip. I'm still confused why the lady at the front desk closed the pool after we arrived & gave us arbitrary closing times when there are multiple signs saying it closes at 10pm.
Miriam Tue, 15 October 2024
The 1st room was filthy,...
Disliked: The 1st room was filthy, 2nd room was no better and finally got refunded and went to another hotel. Waited on front desk staff for awhile to show up. Bad service and very unclean.