Comfort Inn & Suites Guest Reviews
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2.8 miles from Oklahoma City centre |
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Teresa, Broken, visiting The Criterion OKC Mon, 22 May 2023
First room put in smelled like a smoking room, but front desk was nice and quick to fix our issue and upgrade us to a non smoking suite. Overall happy with hotel - will stay again.
Liked: Quite close to everything - nightlife, bars etc.
Disliked: Not enough parking.
Dayshawn Mon, 10 March 2025
Superb
Dayshawn Mon, 10 March 2025
Superb
James Mon, 10 March 2025
Bad
Kayla Mon, 10 March 2025
Don’t stay here!!!
Liked: Nothing!!!
Disliked: The staff was extremely lazy and rude. I asked for extra towels because there were 5 of us but only 2 towels were provided. Someone above us was jumping and possibly throwing a ball around. We called down to the front desk numerous times and they said they would call them, but the noise continued ALL NIGHT!! We couldn’t sleep and it kept our kids up too. “Breakfast Included” consists of Mac-N-Cheese, cereal, or sausage burritos that were beyond horrible. Also, me and my kids cut our foot on space between the carpet and the tile.
Randal Thu, 6 March 2025
Very good
Liked: Nice comfortable stay. Location was great and nott far from Bricktown.. For a two night stay the price was great. Indoor pool was a nice experience. The staff were friendly and helpful. Overall, the stay was very pleasant. I would recommend staying here.
Disliked: Didn't like the rude guests above our room.For a couple of hours in the middle of the night there was running and stomping.
Jessicia Tue, 4 March 2025
The stay was good, but...
Liked: Breakfast
Disliked: The shower need more handles inside the shower. Plus size woman kinda had a hard time in the shower
Thomas Tue, 4 March 2025
Will never stay again
Liked: How close it was to brick city
Disliked: Everything. The pool smelling like a swamp and looked like homeless people used it as a shower. Our room smelled like cigarettes. And half the breakfast wasn't available "sorry for the inconvenience".
Richard Tue, 25 February 2025
Bad
April Mon, 24 February 2025
Shut it down!!!
Liked: NA
Disliked: This place needs shut down or the health department called. Or maybe even both. But something needs to be done. I booked for my husband for the first night and then kids and I would be up the next day to stay the night. The room hadn't been cleaned. Crumbs of food everywhere. Stuff was broken. Walls colored on. Dents in the wall. Walls scratched. Something spilled on top of the AC unit. Hair stuck to the walls. Something on bathroom floor along with hair. No toilet paper. Witnessed multiple people come down bc the heat did not work. But said they were fully booked and had no extra rooms. The sheets he said smelled rancid. Like they were never changed. When asked about speaking with a manager about a refund so he could go to another hotel. He said she would be in at 7am. While he was in the lobby, talking to me about it and he mentioned another family coming down about the heater. The man behind counter when asked again about the manager then says she won't be in until 9am and leaves around 1pm for the day. Was asked if she'll be in Sunday and he said yeah sometime after 9am. It is beyond ridiculous and nasty, to give a guest a dirty room. Then no way to contact anybody that can handle a situation, when multiple guests are having same issues and then some. Oh and the pool is unavailable. That is a whole big reason I chose this hotel as they have an indoor pool my kiddos couldve used.This was after at least 12 people had trouble checking in. Took them almost 2 hours after he arrived to finally be able to check in. Was there maybe an hour before he left and ended up booking and entirely different hotel. Now we want a refund of almost $200.00 for a unclean nasty hotel room, that we never got to use.More photos on Google review!!!
Ellie Mon, 24 February 2025
Bad
Disliked: The room was dirty, the staff didn’t honor the special request even though they said they would via email and the pool the entire reason for the stay was out of order.