Comfort Inn & Suites West Springfield Guest Reviews
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2.8 miles from West Springfield centre |
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Kim Tue, 12 November 2024
I don't think I would...
Liked: The pool was great, the breakfast was good, the location worked for what we needed but not very easy to get to.
Disliked: The room was very small hard to move around nowhere to put suitcase. bathroom shower was not great.
Julia Mon, 11 November 2024
It worked but I’d never...
Liked: Location was convenientThe girl at the seat was niceThe sheets were clean
Disliked: The hallway was overwhelming with smell of air freshener. The upholstery on the Roos chairs was stained and looked filthy. I had to literally hold my nose to walk through the halls.It was expensive for what it wasIt’s a bummer because online can sell anything and you can’t see it..
Goss Sun, 10 November 2024
Mediocre to poor
Liked: It was ok, but run down. The shower was dirty and stained.
Disliked: Needed to be aired room smelled old and dirty.
Kathleen Fri, 8 November 2024
Good
Tina Wed, 6 November 2024
Just OK
Liked: Perfect central location to where I needed to be. Staff was friendly and helpful. Beds were comfortable. Rooms were clean.
Disliked: Hotel is very old - my shower did not work well, had to fiddle with the handle to get any hot water (after maintenance came up and looked at it and told me how to "jiggle it"). Furniture, walls and rugs have seen much better days - everything looked worn/scuffed or had peeling paint. Looked like there was mold on my ceilings and in the bathroom. Breakfast was same offerings every day - enough to choose from and tasted good, but it was the same thing everyday.
Cassie1971 Tue, 5 November 2024
Very good
Liked: The staff was very friendly
Yue Mon, 4 November 2024
Bad
Theresa Mon, 4 November 2024
Very pleasant
Liked: It was close to a wedding I was attending. The concierge was quite helpful. She noticed I use a cane and moved my room to one near the elevator so I wouldn't have to walk far.
Stephanie Sun, 3 November 2024
Very good
Christa Sun, 3 November 2024
Very Comfortable but Pricey
Liked: We've stayed at this hotel many times. It's comfortable, clean, and close to our venue. Because we've been here so many times, I was surprised at how the price had increased.
Disliked: The price. It's a fine hotel, but hardly worth the price increase. I am on the road 100 days out of the year. This year I found that there were price increases pretty much across the board.