Good

Disliked: Coffee was terrible so weak looked more like water and I drink a semi weak coffee, breakfast wasn't good

Customer service was excellent. Comfort...

Liked: Staff was friendly
Disliked: Our room was next to the elevator, walls super thin and we could hear every noise and elevator traffic all night long.

Passable

Exceptional

Average

Liked: Friendly staff
Disliked: Outdated, location was right off a busy road. Bathtub wasn’t clean

Good

Liked: Good

Exceptional

Disappointing

Liked: Location near lots of shopping and variety of restaurants. Room was clean and comfortable. Loved that they had shampoo, conditioner and lotion in dispensers on the wall.
Disliked: The check in was slow. I had a prepaid reservations. Even though check in time is 3pm. We arrived at 4:15pm had to stand in line for 40 minutes to check. It was now 5pm and our room was not cleaned yet. Had to wait another 20 minutes for that. They ask for a card to have on file for incidentals. Normal practice, But what was not normal was that they charged my card $150 ( not telling me) and when I questioned it later that night was told it will be refunded when I check out, oh yes, if it is debit card 3 or 4 days later. The free breakfast was absolutely the worst I had ever had in my travels. I noticed a lot of people that came in that morning wasn't eating what was set out. Juice was watered way down also.

Comfortable

Liked: The breakfast was good and offered a good variety. The staff were helpful and helped move us to a new room when the heater did not work in the first room we were assigned to.
Disliked: The hotel did not answer their phone when we were trying to check in after hours. They finally came to the desk and opened the doors so that worked out.