Comfort Inn & Suites Rapid City near Mt Rushmore, Rapid City

Comfort Inn & Suites Rapid City near Mt Rushmore Guest Reviews

Overall Average Score:

Very Good (4 out of 5)

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You get what you pay...

Liked: The price was friendly and the hotel lobby and dining area are updated and clean. Felt like this establishment is working hard to make it welcoming.
Disliked: Warning sign in parking lot; park at your own risk

Pleasant

Superb

Great employees except one but...

Liked: Good My complaint was no water to drink
Disliked: Again the water issue Denise did not really want to give me a complimentary water bottle to drink with my breakfast and not very nice even when I said I only have one kidney and need to drink alot. i do not drink juice or much coffee.She did give me one and said it is only for VIP members. She said I could buy a water.they said water was only available from 2-7 We are not at the Motel during those hours . I made reservations for 4 rooms 4 nights.It was resolved with another employee and the next water was available so we really appreciated that she listened.

Superb

Liked: Cleanliness of the Room and Lobby
Disliked: Elevator was alittle confusing.

Exceptional

Liked: Excellent accommodations, excellent value!

Not worth the money spent.

Liked: Centrally located and great parking lot
Disliked: Hot tub was not working and that is one of the main reasons we like hotels. Our room was not cleaned very well and had stuff all over the carpets. The grossest thing was a wash cloth still hanging on the shower rod that had bodily fluid on it.

Exceptional

Very good

Pet friendly hotel with friendly...

Liked: Excellent breakfast for a hotel chain. Staff was very friendly, and gave us a doggie care package that included some collapsible dog bowls and a water container. There's an empty lot behind the hotel that was great for walking our dogs. Room was clean.
Disliked: There was a fire alarm one night that we had to exit the hotel during the night. Not ideal, but also not staff's fault. They forgot to separate our bill with room charges and pet charges after staff said they would. Otherwise, good stay.