Very poor

Liked: Elevator stop working , & i use an electric wheelchair

I will positively look forward...

Liked: On the day of arrival, the elevator was not working. I am disabled with nerve damage to my legs.I am unable to climb.When we booked I did not request a room for the disabled because there was an elevator.I addressed this with the young man at the desk.He was so accommodating. He placed us in a first floor room with no negativity.Breakfast was diverse; oatmeal, fruit, pastries & coffee for my husband & I; and waff Ies for our GrandSons. Maybe work on the scrambled eggs, a bit dry. Thank you, your hotel met all our expectations and even more.The cleanliness of the room was excellent.Your room maintenceworkers were kind in meeting to our needs of the room.

Wont stay there EVER again...

Liked: The greeting staff was awesome
Disliked: Floor was on an incline in our room 207 beds sheets were dirty . Remote and light switches were dirty shower looked grime. Beds were worn out . Floor boards really felt off felt like the floor could give away . Never stay there again .

Exceptional

Passable

Will not visit this property...

Liked: Location was ideal from main attractions in San Antonio.
Disliked: Glass in parking lot from broken vehicle windows. Room was filthy…floor had not been vacuumed in some time, hair all on sink and bathroom floor, old food in fridge. Tiles in the restroom were missing behind the toilet. The ceilings in hallways and rooms have been “touched up” painted to cover obvious leaks. Room door not sealed when locked…major gaps between room and hallway.

I felt comfortable sleeping there...

Liked: It was good and the view was good
Disliked: Too many pot holes in the parking lot

Do NOT STAY HERE

Liked: location was good
Disliked: The elevator was down and we were booked on the 4th floor. When we checked in no one notified us upon check in that the elevator was down. It was not till we walked to the elevator after being directed there by the front desk. When we got there a note said elevator was down. We asked the staff to verify if elevator was down and they had no clue. Then the day of checkout found that trucks around the building had been broken into. When I got to the breakfast there was not hot food left and no one was attending the area. Upon check out I stood there for five minutes while the front desk person decided to carry on a personal conversation with a friend about her nails and whatever else while I stood there only one in line waiting so wasn't hard to miss. Also all the doors in the hotel looked they were jimmied as they all had dents and our door was almost impossible to close and lock. So over all it was horrible and I would not recommend anyone to book at this location.

Pathetic

Liked: Nothing
Disliked: Staff