HORRIBLE STAY! DO NOT BOOK...

Liked: PLEASE DO NOT BOOK HERE !!!! Save your time and money . I went to celebrate my daughter’s birthday , I booked for 2 queen size beds to me it was a full bed and the room was very small and out dated . The pool was “ under renovation “ in which that was one of the main reason I booked because of the indoor pool , they don’t let you know about it until you get there , also I had done some decorations for my daughter in the room in which I used silly strings, they tried to charge my card at 7am for “ damages “ but I was still in the room and have not checked out when I finally did check out and called them they stated they couldn’t get the carpet cleaned out because it was “ slime pudding “ in which it wasn’t because I even cleaned out the room myself and it was dry silly strings can easily be vacuumed . To me it was all a scam just because they still tried to charge my card while I was in there before I even checked out . When I called to get an explanation the general manager was very rude and didn’t let me speak stated they took pictures in which I know how I left the room . Vibe energy and environment of the hotel is off and not welcoming I’m not sure about the other reviews but in my experience I would NEVER book here ever again! PLEASE SAVE YOUR MONEY!!

Exceptional

Very good

Comfortable beds & terrific breakfast

Liked: Great pillows & bedLoved the towels foldedFantastic breakfast options
Disliked: No fan in bathroom

Pleasant

Very good

Liked: We had a problem with a clogged sink but your staff fixed in a timely fashion

Good

Very poor

Liked: Clean
Disliked: Did not know pool jacuzzi close for repairs handicap shower broken bathroom sink hot cold was switched the breakfast eggshell cold potatoes cold

Clean and quiet

Liked: Hotel is clean and quiet. It is a bit worn and could use some "updates" . Carpet has been recently updated. The staff were friendly and helpful. There was a lady who as soon as you left the breakfast area would come in and make sure things were clean and ready for the next person. There aren't alot of choices in this area so we were good with the location. We will stay again.