Comfort Inn & Suites Alameda at Albuquerque Balloon Fiesta Park, Albuquerque

Pleasant

It was very pleasant and...

Liked: I love the warm indoor pool and jacuzzi
Disliked: I found a little trash next to the bedside table that was not mine and a Hacky Sack under the bathroom shelving.

Traveling

Liked: dog friendly and good breakfast
Disliked: stained carpet in room

Very poor

Liked: Staff helpful but untrained.
Disliked: Noise in hotel till 3 am Kids running down hall playing hockey

Take it from me, DO...

Liked: Nothing!
Disliked: Check-in at 7:30pm took almost one hour. The desk clerk was eating out in the lobby area and seemed annoyed that we were wanting assistance. She told me I did not have a reservation there. I told her I had a reservation & confirmation on my phone. She said, “Let me see your phone.” She had my phone for 5 minutes and said I didn’t have a reservation and had the wrong hotel. I confirmed the address with my reservation. She said I had the wrong hotel even though the address I gave her was the address of where we were. She insisted it was for another Comfort Inn & Suites. I asked for that phone number and she told me to look it up using my phone. YOU CAN’t MAKE THIS UP! So, I was looking for it on my phone when she said, “Dial this number.” It was for another Albuquerque Comfort Inn. They did not have a reservation for me. By this time it was almost 8;00pm. She her me tell the gentleman on the phone my confirmation number, so when I hung up, she said, “What is that confirmation ?” I had tried to give it to her earlier. Well, low and behold, she found my reservation. She gave me the keys to 201 and my hubby & I made our way to the room. When I opened the door, A man was on the bed watching tv.

Pleasant

Liked: Our bill was $240 but then we were charged $258 when we got home and checked our bill. Not cool. We would like a refund please.

Disappointing

Liked: The staff was absolutely wonderful and the beds were very comfortable
Disliked: It has very small restrooms my door was very hard to shut and open. Lights were not working properly It needs to be upgraded.

Superb

A comfortable experience that encourages...

Liked: The staff. The young man that I first met greatly assisted myself and my wife (who uses a walker) to get a room that was handicap friendly. The room was very nice. Comfortable beds and accessible shower for my wife. A very pleasant stay.
Disliked: There was nothing. Everything was great!

Given the above, it was...

Liked: Not much. The room was clean, I’ll give it that.
Disliked: My room had only sheer curtains and no drapes to block NEON lights from Burger King and others. It was like having the lights on in my room all night. Horrible nights sleep. The air conditioner was also very loud.