The location and staff..make sure...

Liked: The staff and room was great..
Disliked: Check in didn’t have early check in..

Certaily not a pleasant experience.

Liked: N/A Reservation not honored
Disliked: We received confirmation for our reservation on 8/21/2024. We were charged for our stay, in full, on 10/4/2024. On 10/8/2024, the afternoon before we were to check into our rooms, we were notified by the resort that they "could not honor our reservation". When I asked why, I was told that it was because they had a "last-minute reservation". What??I'm not sure if the fault lies with the resort or if it was the negligence of Booking.com. Either way, we were very disappointed by the inconvenience and the HOURS that I spent, on hold with Booking.com, to verify the cancelation, figure out the next step and rebook at another hotel. We were able to find another hotel for our trip, but, because we had already paid for the stay, we were locked into using the booking.com listings. At that point, I was not sure that I wanted to use a third party for reservations.

Exceptional

Pleasant garden setting

Liked: I liked the garden-like setting -- much nicer than a big-block hotel or a motel around a parking lot. My apartment was in the back and was very quiet. I liked having a good kitchen, a table to sit at for meals, and a sitting area with couch/chair and small balcony.
Disliked: The WiFi was not very good; at times I could not get on it. There seemed to be an option to pay for better WiFi but when I clicked on the button for this, it wanted my credit card info without telling me how much it would cost -- probably that information is somewhere but I didn't try to find it and just managed with my phone as a hotspot. The bed was comfortable but only one side had a table, lamp, and outlets -- fine for one person but not for two. The sitting-room furniture was not particularly comfortable, and I kept hitting my legs on the large support panels under the table. These were all minor annoyances but added up to my not being interested in staying at this place again.

We did not spend much...

Liked: The location
Disliked: Upon requesting additional coffee, despite its complimentary nature, it was brought to my attention that there would typically be a charge incurred. All hotels that I have stayed in have never charged for tea or coffee.

Great

Liked: This place is a spotless and family-friendly place. The staff are friendly. I like the heated pool.
Disliked: Some things need upgrading, like the dishwasher, nothing major but all in all excellent facilities.

Very good

Superb

Great for a trip to...

Liked: I love the location. It is a great place to stay when visiting Disneyland. The hotel is lovely and has great amenities. The room was very clean. The check-in process was super easy.
Disliked: None