Exceptional

Liked: Loved this property. They have thought of everything. It was very convenient for me and my family. Would definitely stay here again

Worst hotel experience of my...

Liked: The accommodations have been nice on previous stays.
Disliked: Worst hotel experience I’ve ever had!! I had (and still have a confirmed reservation. I called the facility a day before arrival to confirm and make a room request. Upon arrival we were told we didn’t have a reservation and that it showed we canceled it. I repeatedly showed them my still confirmed reservation status and that I had prepaid! I was told there was nothing they could do and given a number to call. It took 2 hours on the phone to get a new place to stay. My son who has autism had been asking to stay at this specific hotel for over a year so when we had a sudden cancellation of our plans after an 8 hour drive and not enough food he had a meltdown and crying (which is part of his condition) this was “interrupting” their wine hour and they threatened to call the police if we didn’t leave immediately. The staff said they overbooked all the time and cancel peoples reservation.

The location and staff..make sure...

Liked: The staff and room was great..
Disliked: Check in didn’t have early check in..

Certaily not a pleasant experience.

Liked: N/A Reservation not honored
Disliked: We received confirmation for our reservation on 8/21/2024. We were charged for our stay, in full, on 10/4/2024. On 10/8/2024, the afternoon before we were to check into our rooms, we were notified by the resort that they "could not honor our reservation". When I asked why, I was told that it was because they had a "last-minute reservation". What??I'm not sure if the fault lies with the resort or if it was the negligence of Booking.com. Either way, we were very disappointed by the inconvenience and the HOURS that I spent, on hold with Booking.com, to verify the cancelation, figure out the next step and rebook at another hotel. We were able to find another hotel for our trip, but, because we had already paid for the stay, we were locked into using the booking.com listings. At that point, I was not sure that I wanted to use a third party for reservations.

Exceptional

Pleasant garden setting

Liked: I liked the garden-like setting -- much nicer than a big-block hotel or a motel around a parking lot. My apartment was in the back and was very quiet. I liked having a good kitchen, a table to sit at for meals, and a sitting area with couch/chair and small balcony.
Disliked: The WiFi was not very good; at times I could not get on it. There seemed to be an option to pay for better WiFi but when I clicked on the button for this, it wanted my credit card info without telling me how much it would cost -- probably that information is somewhere but I didn't try to find it and just managed with my phone as a hotspot. The bed was comfortable but only one side had a table, lamp, and outlets -- fine for one person but not for two. The sitting-room furniture was not particularly comfortable, and I kept hitting my legs on the large support panels under the table. These were all minor annoyances but added up to my not being interested in staying at this place again.

We did not spend much...

Liked: The location
Disliked: Upon requesting additional coffee, despite its complimentary nature, it was brought to my attention that there would typically be a charge incurred. All hotels that I have stayed in have never charged for tea or coffee.

Great

Liked: This place is a spotless and family-friendly place. The staff are friendly. I like the heated pool.
Disliked: Some things need upgrading, like the dishwasher, nothing major but all in all excellent facilities.

Very good