Great location, hence the price you pay. But disappointing that they only give you 1 flat pillow. Every hotel I have stayed at give you at least 2 pumped pillows.

Liked: Location to Trafalgar Theatre.
Disliked: Only given 1 flat pillow; would have been nice to have at least 2 pumped up pillows.

A lovely clean hotel with excellent staff. Ideally located for London sights and theatres.

Liked: Location.
Disliked: Nothing.

We had a good stay...

Liked: Location
Disliked: Cost for a room with no view

Exceptional

Superb

Exceptional

ideal to walk around the...

Liked: Room: good, except for the temperature, it was too cold, and the AC was noisy. It has "kitchen" facilities that I did not use.Location: PERFECT, walking distance from Covent Garden, Piccadilly, Leicester, Big Ben, London Eye, etc.Breakfast: not very good, queue to get in, and for the coffee machine, and things always finishing.The idea of refilling water is excellent.
Disliked: Breakfast: not very good, queue to get in, and for the coffee machine, and things always finishing.

Superb

Unforgettable trip to London with...

Liked: Location was perfect. Room was a great size and well stocked. Staff were welcoming and friendly.The bar was amazing and the staff were lovely.The bed was so comfortable and the room was well ventilated
Disliked: Nothing that couldnt be helped. There was a lot of traffic but thats the price you pay for being in the centre of London. The noise is nothing earplugs, a fan or the tele can't solve

Very good

Liked: The location of the hotel is excellent, situated very close to Trafalgar Square. All the staff were exceedingly friendly and helpful.The decor is warm and inviting.
Disliked: The room was nice and comfortable but needed some upgrading.There was a large TV over the dressing table, but no mirror, which made styling hair somewhat problematic. There were plenty of choices at breakfast, but the "hot" food definitely needed to be hotter!

Very good