Great location, hence the price you pay. But disappointing that they only give you 1 flat pillow. Every hotel I have stayed at give you at least 2 pumped pillows.

Liked: Location to Trafalgar Theatre.
Disliked: Only given 1 flat pillow; would have been nice to have at least 2 pumped up pillows.

A lovely clean hotel with excellent staff. Ideally located for London sights and theatres.

Liked: Location.
Disliked: Nothing.

Superb

Liked: Perfect location, great breakfast.
Disliked: Nothing.

Average

Liked: Able to drop luggage off before check in
Disliked: This was booked for me by the company I work as a thank you to me, i was told they paid extra for breakfast, but the hotel told me breakfast was not included.

Great hotel, great staff, brilliant...

Liked: The hotel exceeded our expectations (for the price). The location was perfect for where we needed to be; Trafalgar Square. The staff were really friendly and helpful,
Disliked: Nothing, however, we were only there for one night.

Exceptional

Liked: The hotel was lovely as well as the location to tour London.

Great location and spacious rooms....

Liked: Convenience plus private lounge area
Disliked: Expensive. Bar uncomfortable and pricey.

Very good

Liked: Great central location, close to Trafalgar Square. Lovely historical building.

Superb

Super convenient and quality.

Liked: The staff went the extra mile for me at breakfast
Disliked: We didn’t know about the lounge

Location is great, rooms are...

Liked: Location is excellent
Disliked: Very fancy when you enter the lobby but then you turn right and everything feels like a 3 star hotel. No assistance to bring the bags up, the staff on entry pretty much have zero interest in assisting you, the elevator is very slow, beds are soft, rooms are dark and bathrooms need an upgrade.