Overall, I'd rate this as the best bet in downtown Chicago. Location is excellent, rates are very reasonable, and service impeccable. The rooms are not huge but very well appointed, clean, modern, and well maintained. Bravo!

We had a fantastic stay, at a very reasonable price and even received an unexpected upgrade! I have been raving about your hotel to family and friends. What a first class operation you folks have in Downtown Chicago!!

Liked: Everything
Disliked: Not a darn thing!

Very relaxing and felt very...

Liked: Location was excellent, walking distance from where we were suppose to attend plus the awesome Michigan Avenue. Area around the hotel seems safe. Also great was that the riverwalk to do my daily runs is just across the hotel.I also enjoyed the free brewed coffee though wish they wouldn't close it between 2400H to 0500H.
Disliked: Room was a bit small for the price point. You will have to place your luggage on the floor.There's only 2 elevator serving floors 10 and up.

Exceptional

Liked: Ronnie is the best, he makes us feel welcome and comfortable every time we stay!We return to this hotel because of Ronnie, Tony, other inside staff, and the valet staff. Everyone is friendly and helpful.Our dogs are always welcome too!
Disliked: No refrigerator is a bummer.

Solid bang for your buck....

Liked: Location!!! Great location. Within walking distance of a lot of great places to eat and shops. Plus just off of the river.
Disliked: The elevator was down the morning after check in. I was on the 21st floor so we had to wait a while if we needed to come or go.

Superb

Liked: I stayed alone as a woman at a conference, and I was able to spend several days safely without any issues. The location was convenient for transportation as it was within walking distance to Millennium Park.

Fun, great time

Liked: Staff were amazing, excellent location
Disliked: The room was not properly cleaned, the TV volume was intermittent, the bathroom sink barely drained, there is always coffee in rooms but no tea! What about the Tea drinkers??

Superb

Exceptional

Superb

Liked: Absolutely beautiful view to see the river, very central and so conveniently go everywhere . Hot drinks like coffee or tea are so lovely, it is very safe around, love it!
Disliked: The lift needs to be maintained more efficiently!

Outstanding hotel.

Liked: Location and facilities.
Disliked: Nothing