DIRTY, RUDE EMPOLYEES. COCKROACH IN...

Disliked: I FOUND A COCKROACH IN THE FRIDGE. My family and I was traveling for Thanksgiving. I seen great reviews on this hotel so decided to give it a try. Unfortunately it did not live up to the expectations.I called earlier in the day to make sure the pool and hot tub was working because I have a 5 year old son, they told me yes. We get their and all was smooth at first.But my card wouldn't work to open the door so I had to back to the front desk he reactivated my card. I walked into my room and the fire alarm batteries needed to be changed because it was beeping. So I went to tell the front desk. It was Mike at this. He happily changed my room. I could still hear the beep from the other room INSIDE my new room. We went to explore the hotel. The hot tub was drained out. The pool at white bubbles on the top of it and is the only hotel in my life that DIDNT smell like chlorine when you open the pool door.We went to unload the car to take my son swimming I went to put something in the fridge and their was a bug in the fridge. The fridge hasn't been clean in awhile from the looks of it. I started looking around a little more. Carpet was so dirty water bottles stuck between the desk and ironing cabinet. And just a list of cleanliness issues. When brought to mikes attention he said he could only switch my room. After driving 3 hours. Having issues with 2 rooms and the hot tub already plus having a 5 year old and it wasn't safe or healthy for him to be in that environment, that's the last thing I wanted to do at that point. He was very rude and denied getting a manger involved multiple times. I have all the pictures I took of the room if you need further evidence on an educational decision on staying here.Later.on I google.searched the imagine of the big I found to determine that it's a cockroach.The bubbles in the pool is sumed up to be dirty Ness.