Exceptional

Great overnight stop for work...

Liked: We had a fab, overnight, stay at Clarion Hotel (Newcastle South). Nothing was too much trouble for the friendly, professional, individual who checked us in. Her smile & hospitality was really appreciated and out-shone any service from other colleagues. The breakfast was OK although a bit dry by the time we got to it (around 8.45am in the morning) however there was more than enough to set us up for the day. Thank you.
Disliked: Definitely not a complaint but just so others are aware: the gym area is quite small and we tried to use it at around 5pm in the evening and it was very busy however we were able to get into the swimming pool.

Good

Exceptional

Nice, clean hotel but restaurant...

Liked: Good range for breakfast and was buffet style so all you can eat. All-singing, all-dancing top of the range toaster but that meant I had no idea how to work it.Would have been a lovely breakfast if it was warm I’m sure.
Disliked: Cold plates so hot food was cold before you were seated.Toaster was over complicated with no instructions so had to be shown by another guest how to toast bread.Had a disastrous evening meal. Chefs still chatting at the guest tables when we sat down after waiting 20 minutes for a menu to be printed. Mussels were cold on the edge of the bowl. Alerted bar assistant (no waiting staff) and I got it back a few minutes later heated up so obviously been in the microwave. Needless to say I didn’t risk eating dodgy cooked mussels although they didn’t taste fresh so were probably microwave ones from the start. Told the bar assistant who apologised but that was it. Paid for a meal that I could t eat. I don’t often complain but this restaurant needs to pull up its standards. Cold food for dinner and breakfast is so easily fixed. Shame they couldn’t be bothered.

Very good

Liked: Location perfect for our trip, Staff so kind and helpful and friendly.
Disliked: They only thing I can think of is the Light switches in room very confusing.

Exceptional

Exceptional

Superb

Liked: All the staff are friendly and the near to whi was working
Disliked: The beds are a bit too soft for my liking. The breakfast has a good selection, but the th beacon was overcooked or left too long under the heatlamp