Bad

Bad

Liked: Poor communication
Disliked: Poor communication

Don't Waste Your Money, go...

Liked: Honestly, not much. This hotel left a lot to be desired for its price point. We booked it because it was on our way to the National Park. We were passing through after a long day of driving the Blue Ridge Parkway. We wish we hadn't booked here because it was non refundable... I guess a positive was they had a newly renovated lobby...
Disliked: The room was dusty, the bed linens were dusty, the towels had stains on them. The shower curtain was yellowish and stained and smelled bad. There was a weird smell in the poorly lit hallway and the elevator. The elevator was SKETCHY!!!! It was loud and clunky and woke us up several times in the night, as our room was directly across from it. There were random stains and scuffs on walls and surfaces in the room and on the curtains. The fridge in our room didn't work. The bathroom ceiling had water damage and peeling, discolored paint. The tile for the shower was pulling away from the wall. The tile had pinkish marks on it and faded writing on one side. The wall behind the toilet also had discolored water damage. The "included breakfast" (if you dare to try it, after seeing how poorly they clean) was a few smashed pre-packaged muffins in basket by what they called coffee. I didn't try the coffee, but my husband braved it. He said it was a bit wayery tasting and had been burning in the pot for a while. He ended up throwing it out.It is important to note that Booking and 3rd party guests are treated differently when these issues are taken to the front desk. They say "you booked through a 3rd party, so..." and totally dismissed it.

Bad

Liked: Nothing
Disliked: "The reception area was filled with a strong smell of cigarette smoke. Unfortunately, the situation didn't improve when we reached our hotel room. Only two lights were functional in the entire room, and the bathroom light was not one of them. The bathroom itself was in a terrible state, with dried urine all over the floor. The sheets had red and brown stains on them. We immediately decided not to stay in the hotel room and found another place to stay. However, we are still waiting for a refund for the terrible experience we had."

Bad

Great stayed

Liked: Great location, the hotel was most renovated and clean. The stuff were nice and helpful, the price was good will definitely stay again. Also been right next door to a restaurant was great.

Very good

The stay itself was good

Liked: Did not eat breakfast
Disliked: The woman that checked us in did not take my debt card and said I had already paid. So I took her at her word. So I got a phone call waking me up at 7:30 in the morning to inform me the problem. Did not appreciate that.

Felt it was comfortable and...

Liked: Did not eat breakfast Room was good value and comfortable
Disliked: Only two things:There was a high pitch squeal that we could hear in the room, but believe it was coming from outside the room.TV channel card did not match numbers on tv.