Clarion Collection Hotel Grand, Sundsvall

Dirty tap water.

Disliked: In the morning of September 18, 2024, I took a shower and then drank a glass of water poured in the bathroom.When I started to drink the second glass of water, I realized that the water was darker. I turned on the faucet and noticed that darker water was flowing into the sink. Then I flushed the toilet. It was also dark.So, I drank water contaminated with something and took a shower with such water. I went to the front desk and reported the problem. The receptionist called a maid and she told her that she knew the problem and that they had called the sanitary service. That's all fine, but why weren't we the guests informed?! I believe that many unknowingly drank that polluted water. I may have drunk more than one glass of that polluted water, because during that night I woke up and went to the toilet and drank one glass. I understand that there is a malfunction in the plumbing or filtering, but no one informs the guests, and that is a shame for the hotel. By the way, I didn't really get poisoned by that water, but I had minor stomach pains and diarrhea. I made a photo and a video of this event.

Excellent.

Liked: Everiything was on high level.
Disliked: /

Very good

Liked: Wonderful staff and the hotel looks good and comfy and the hotel room was very good! Breakfast, fika, and dinner included, which was fantastic!

Underwhelming, I would look at...

Disliked: The included meals weren't very good and you're next to a nightclub so expect noise until the early morning hours. I ended up checking out early because I was disappointed.

Exceptional

Very good!

Liked: Good breakfast. Wonderful staff in reception, so helpful and nice. My little Iida dog got good service from Ladys in reception and Iida want to thank you and she send to you greetings,
Disliked: Parking carage was very near, but parking there was a little bit tight.

Friendly and helpful staff, free...

Liked: Near to everything in town, you don’t need to pay extra for afternoon tea and dinner, you feel at home. Cleanliness. Quite.
Disliked: The beds are small.

Well located friendly staff

Liked: Well located friendly staff comfortable beds
Disliked: There were renovations going on to make improvements. It wasnt too disruptive but it meant there was no where to sit in reception area. The view from our room was of a flat roof. Considering the hotel wasn’t full it would have been nice to get a room with a view