Impeccable and Utterly Perfect.

Liked: What more can I say. The excellent service began before we even arrived at the hotel. Responses to questions from Concierge, Reception and Management were always prompt and professional.Every single staff member at the hotel provided outstanding service, nothing was ever too much trouble, from Hugh in Claridge’s Restaurant who was more than willing to go above and beyond in the preparation of sister’s unique coffee (extra hot, honey & lemon slices on the side). To Bob, one of the excellent doormen on duty – who was always ready to assist and provided valuable advice. To Concierge Nigel who was able to complete a number of confirmations on my behalf and answer any myriad of questions. Also, a shout out to Lola in the Foyer & Reading room, a very personable young lady, who we felt already exposes the very obvious Claridge’s values. Then there is Mrs. Pat More who responded on behalf of General Manager Paul (who was on leave during our visit). It is greatly appreciated when people take the time to interact and respond.The hotel itself is absolutely brilliant. The renovations are excellent, blending seamlessly with the old.I really loved our Claridge’s Balcony room. A great space for a very relaxed stay. There was not one aspect of the hotel of our stay that I believe could be enhanced.I have stayed in a number of hotels around the world and Claridge’s now becomes the yardstick against which any & all future hotel stays will be measured.Once again, my heartfelt thanks to Paul and all of the team at Claridge’s, particularly in light of my recent change in circumstances. I believe that this can be attributed to great leadership from the top down.
Disliked: Absolutely nothing