Passable

Liked: The staffs are super nice and helpful. They tried all of their best to get us to the 2nd floor which is the 3rd floor in Canada. There is O floor in Uk, as same as 1st floor at home. I basically booked the hotel because the location really close to the British Museum and also have lift ( elevator)in an old building. But guess what the lift is out of order when we get there. OMG, it’s enough to kill my back and bad knees by climb 4 sets of stairs every day.
Disliked: It’s really appreciated if the hotel could notice us ahead when the lift is broken down.

Very good

Exceptional

Liked: Clean, spacious upgrade for my room, nice breakfast, friendly staff. I would visit again

Suited my requirements

Liked: Location, spacious room, provision of tea/coffee-making facilities and free bottled water. Very prompt action to deal with issues in next question.
Disliked: A noisy fan in the bathroom and a very hot radiator which couldn’t be adjusted (by me)

Thank you

Liked: Clean and efficient - plenty of space in the room

Good

Liked: Location was very good for the attractions we wanted to see. The staff were extremely helpful.
Disliked: Would have liked breakfast to be included for a stay in an executive room.

Superb

Liked: I 'm very pleased very good location ,exellent stay , wonderful staf

Lovely helpful staff, comfortable room...

Liked: Lovely building in lovely location for British Museum
Disliked: A little bit of redecorating might be order, and bedroom carpet marked

We spent most f the...

Liked: Great location, nice rooms albeit a bit dated. It’s well heated and staff were friendly.
Disliked: The lift went out of order for several days which made it a difficult to walk up and down the stairs. Too many fire doors and a confusing layout but with lots of character. Mattress was way too hard and very uncomfortable.