Very good

Overall, it was a perfect...

Liked: I think the staff (also at breakfast) was kind and helpful.I loved the spacious room with french windows
Disliked: I think breakfast overpriced.Shower could be more modern.

Poor

Liked: Very little the beds were too hard. The room was tiny. The TV didn’t work and it just needs a facelift. It looks very, very tired.
Disliked: Just about everything except for the location was great. TV didn’t work the bed was the rock hard the shower gels were half full like somebody else I’ve used them prior to us.

Exceptional

Liked: Welcome, friendly reception, comfortable and good sized room
Disliked: Restaurant small for number of guests for breakfast

Great location, great staff and...

Liked: There was more to the continental breakfast than I had anticipated:) The location was great - within walking distance of Covent Garden and other central sights and easy to reach from the Tube - Holburn or Russell Square. When we first arrived a bit earlier than planned, the staff were very friendly in letting us drop off our bags before checking in.
Disliked: The shower wasn't the best in our room, although it worked. There was a low buzzing noise (generator) early in the morning. This didn't wake me up, but once I was awake I constantly noticed it.

Good

A convenient base

Liked: Fantastic location and friendly staff, clean rooms. The room had windows and good air flow, which is not always a given for this part of London!
Disliked: The room was quite dated, basic, small and expensive. Classic London!

Exceptional

It was ok for one...

Liked: Breakfast was nice, plenty of choice.
Disliked: I booked a Garden room online, but we had a room overlooking the Main Street. It was very hot in the room so had to have the window open, it was then very noisy as there is scaffolding on the building opposite, and they started work very early!