Ciutat de Girona Guest Reviews
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0.2 miles from Girona centre |
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Kristin Mon, 24 March 2025
Not value for money. Outdated...
Liked: Friendly staff and nice location
Disliked: We stayed recently to your hotel and would like to share some honest feedback. While I appreciated the warm and kind attitude of your staff, as well as the high-quality bath products, the overall experience did not meet the standards we expected from a 4-star hotel.The room showed significant signs of wear — the floor had cracks and discoloration, and the wooden bed frame was chipped in several places. The bathroom sink was regularly blocked, with dirty water rising back through the pipes, which was very unhygienic. It was also plastic and full of cracks and wear. The shower had poor water pressure, and the tea/coffee amenities felt outdated and below the quality expected from a hotel in this price range.We avoided asking for any compensation during our stay, as we were trying to enjoy our vacation without turning it into a complaint process. However, in fairness, we do believe that some form of compensation is appropriate, given that the experience did not reflect the cost or advertised standards.Unfortunately, we’re leaving disappointed, feeling that the value received was far below what we paid.
Ali Tue, 4 March 2025
Superb
Josep Mon, 10 February 2025
Superb
Valverde Sun, 9 February 2025
We have very much enjoyed...
Liked: Location, staff was very friendly, perfect stay with kids
Disliked: Water power was low, windows where small and on one side.
Christopher Mon, 3 February 2025
Superb
Duarte Mon, 3 February 2025
Perfect
Liked: Perfect location. Very comfortable hotel
Disliked: Not applicable
Leila Sat, 1 February 2025
Very close to the old...
Liked: Very well-located; close to the river (Riu Onyar), and cultural heritages, the room was clean and comfortable, like a room of the three stars hotels.
Adam Fri, 31 January 2025
Exceptional
Susan Thu, 9 January 2025
Great location wonderful reception staff.
Liked: The reception staff were wonderful so helpful. Husband has mobility problems and they said we could leave the mobility scooter in reception. This helped us enjoy the stay. The location is so good.
Disliked: Nothing to note. If anything The flooring is looking tired in the room. Could do with a freshen up but not a complaint just a comment.A point for drop off. It is on a small road and you can easily miss when driving. Carpark is very near to hotel.
Monica Mon, 6 January 2025
Overall, our first visit to...
Liked: Almost everything went well. Friendly, helpful staff; attractive bedroom and public rooms, superb breakfast. Dinner including wine - reasonable prices but not always to our liking (sometimes not hot enough, also too few vegetables).Location perfect - easy access to both sides of the river.Pleased to see that cyclists are welcomed - and facilities available.
Disliked: Please see above re dinner. Also New Year's Day - no heating! Bedroom exceptionally cold. When heating restored the next day, we could not control the heating which was now constantly too hot - window opened and duvet removed for sleeping.