CityFlatsHotel - Port Huron Ascend Hotel Collection Guest Reviews
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0.3 miles from Port Huron centre |
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Karen Mon, 21 October 2024
Exceptional
Liked: Did not know that they offered breakfast
Joyce Fri, 20 September 2024
Cool concept, poor execution.
Liked: The historical location is what drew us to the hotel. The room is impressively designed. The bathtub was lovely, bed comfortable.
Disliked: It really felt like a self-service place. We didn’t read the 4 inch sign at check in, annd no one mentioned that you need to notify staff if you want your room cleaned or towels. We stayed three nights, and when we returned to our room the second night, there were still no towels. We asked at the desk at 10:30 and they said they’d send someone the next day. We were out of the room most of the day, but no one came. We went to the desk and were told they’d send someone immediately. By then we wanted to rest. They finally came while we were gone for dinner. No breakfast for that price of a room was not acceptable. If food service isn’t available, the price should be lowered. Finally, after arriving back at 10;00 at night the last night, the parking lot was being renovated. We had to park a block away and then in the morning drag our luggage to the car because the lot was still closed and there were no parking places close by. A message could have been texted to let us know that was happening. Staff was very dismissive. Oh, well. Sorry you’re old was the attitude. The staff admitted how difficult the place is to navigate to rooms.
Shayanna Thu, 12 September 2024
Exceptional
H Sat, 24 August 2024
I would stay there again
Liked: It was our first time there. I would stay again.
Disliked: Confusing as to how to get around.
Leslie Thu, 22 August 2024
Exceptional
George Thu, 8 August 2024
Superb
Lynette Sat, 3 August 2024
We will be back looking...
Liked: Love the bath room great shower and tub. The bed in the king room is amazing. Great place to go we will be back.
Blaylock Mon, 22 July 2024
Superb
Davis Mon, 15 July 2024
Room was nice but no...
Liked: Bed was comfy and the shower was nice
Disliked: We were in a hurry to get to a wedding (in the bridal party). I had called ahead a couple days before saying we would be coming earlier than checkin and just needed to drop off bags and get room key, they had said on the phone it would be no problem at all. We arrived and no one was at the desk for over 15 minutes. The wedding was delayed due to this.
Tanya Mon, 12 February 2024
Don't recommend
Liked: Shower was nice
Disliked: Windows were covered so you couldn't see outside at all, no fan in the bathroom which was literally located between the two beds so you can hear everything!!!! Staff doing drug deals outside of entrance!!! And our room key opened every room!!!! Very unsafe feeling