Much to my dismay the room was dusty and dirty; the floors weren't mopped or swept, with hair all over the bathroom floor; the towels were old and thin, and frayed; the tissue box was empty and not sure the sheets on the bed were even changed prior to our visit; even the two apples were old.

Liked: The location.
Disliked: The housekeeping.

Liked: The bed was like sleeping on a cloud.

Very good

Exceptional

Best little hotel in grand...

Liked: Parking is not included but easy to handle by app only cost between 8 am and 7 pm 4 bucks for 2 hours

Definitely not what we expected...and...

Liked: Location. Staff.
Disliked: No wife.l No working lights ? No poweer outage....Checked out a day early.

Good

Liked: Location
Disliked: Bed too soft

We will definitely come back

Liked: We loved the location and the bar in the lobby. Everyone was very friendly and helpful

Exceptional

Underwhelming and disappointing to say...

Liked: The room was clean and the location of the hotel is nice. You are in downtown, very close to many restaurants, bars, and things to do. The bartender was very nice and the drinks were good. The bar food was ok, but overpriced for the amount of food you get. I would recommend eating out or ordering food from elsewhere.
Disliked: A few things. First, they are not upfront online about the fact that there is no free parking provided. You will have to pay to park at a nearby parking structure or street parking. Secondly, we booked a room specifically for the large bathtub that was visible in pictures online. We picked our room because it listed "bathtub" as an amenity. We arrived to our room to find an almost standard sized bathtub (it was a handicap accessible room so the tub was a tiny bit larger than your usual tub), not the rather large and luxurious looking one visible in pictures online. I think the large tub is only in a single, king-bed room (which is rather pricey per night), but we booked the "Quadruple two full bed room WITH BATH". There were only two rooms listed "with bath" and we could only see the large bath in pictures so we thought this room would also have a large bath. This was a disappointment as we specifically booked this room (and this hotel) so we could enjoy a romantic evening with a large bath. Literally spent 2 hours calling a bunch of airbnbs and hotels in Grand Rapids for this explicit purpose, so to book this room and the bath be underwhelming (and to pay $48 in unexpected parking fees) was a bad start to our stay. On top of this, the bath we did have was completely missing a stopper, and thus could not hold water. When we asked the front desk about this, they told us to "shove a washcloth in the drain hole". This was an incredibly frustrating response given the context I've provided above, and given the upcharge on the room for the already underwhelming bath situation. For a "high-end hotel" it was absolutely unacceptable to me that they would somewhat dubiously advertise this room for the bath, then tell me to shove a washcloth in the drain in order to even make it hold water.

It served its purpose

Liked: Location and bed
Disliked: Parking $42 for one overnight somehow. I should’ve got a lost ticket and only paid $28…Also pee stain on the wall of the bathroom.Too minimalist in terms of amenities and the lounge was closed.