Comfortable

Liked: I like that most of the staff was very accommodating. My bed was comfortable too. The cleaning staff was the best. Very great job!
Disliked: The rooms concern me. I was first put into a room that pretty much had four walls around it and would not let in much natural light. I was extremely unhappy. Luckily the staff was amazing and made arrangements for me to get a different space. I also wish some kind of area map was available to help give an idea of where to go. Yes, we have our phones but hearing it from staff helps people just arriving to get their bearings.

Very good

Disappointing

Nice hotel, not without flaws

Liked: The decor was very premium and modern. The room and facilities were clean and smelled nice. The staff was helpful. The bed was comfortable. The bathroom was large and of good quality.
Disliked: No mini fridge in the room - minor.Elevator was very slow - minor.Pool was much smaller than pictures presented it - moderate.There was no window in our room - MajorA/C consistently failed or didn't cool at night - MAJORBathroom was open air in the room / no ceiling, so you can hear everything going on - moderate.It's hard to sightsee and enjoy the area when you are consistently tired from not being able to sleep. I called the front desk on a few occasions in the middle of the night and they were semi helpful.Lastly, establishments tend to open late and close early in Centro. We found ourselves at the same places a few times for late night drinks or tacos

Superb

Liked: The location was great, quiet, the staff were really friendly and it felt very safe. The rooms and the common areas including the rooftop were super spacious.
Disliked: It didn’t have any windows in the rooms especially, so it felt a bit dark.

Amazing!

Liked: The staff at City Centro was exceptional and willing to help. The facilities were great, clean and close to the Zocalo which we wanted to visit.
Disliked: N/A

Superb

Liked: The staff was super friendly and the hotel was clean.
Disliked: Our AC went out on our last night there.

This was a nice hotel...

Liked: Our stay at City Centro was very comfortable, rooms are clean. Hotel staff was helpful and friendly. We enjoyed the rooftop coffee and cocktail bar. We also appreciated the location and how close we were to everything in the historic district. We were able to walk to Zocalo, Palacio Bellas Artes and so many restaurants were all nearby.
Disliked: The only thing I would have liked is a small refrigerator in the room to store cold drinks/ water. Other than that the room had everything you needed a safe an iron .

It was such a cool...

Liked: I love the location, cleanliness, and helpfulness of the staff! Also, I forgot to bring a toothbrush, but the hotel staff were happy to provide me with one!