Good location for transport and...

Liked: We had stayed here before but found the third time now abit dated and average. Maybe due to busy Xmas season.
Disliked: The toiletries in the bathroom were empty and pumps didn’t work. This is the second time this has happened.

Exceptional

Superb

one of my favorite hotel...

Liked: if there's citizenM in a city, I'm surely staying there. their interior design, thoughtful touches, content marketing and a perfect amount of independence in experience is just what I need. also the rooftop bar in this particular hotel is worth checking.

Good location and a great...

Liked: Location is fantastic to tower bridge etc and the tube station is below the hotel. Breakfast was ok for £20 each.
Disliked: Unfortunately the heating wasn’t working in the room and it was freezing (with temps outside at 0 ❄️) I did go and speak to a staff member and raise this problem. Disappointed after my request to use another heated room to shower wasn’t accepted.

Exceptional

Really great week in London...

Liked: Location right next to Tower Hill so very convenient for tube, Uber boat and bus. Room initially looked compact, but it was really well thought out - great shower, comfy bed, lots of room for clothes. We had great view over Trinity Square. Hotel staff were exceptional - so friendly and helpful. Great atmosphere there too.
Disliked: Nothing to dislike

Cute hotel in Zone 1

Liked: The hotel was right on top of the tower hill tube.
Disliked: The room was not cleaned well during our stay... hair in the bed after it was changed.

Exceptional