Good

I will return. My place...

Liked: Helpful staff. Great room. Nice breakfast. Good location.
Disliked: Broken lift. Been broken for months. The hotel lobby and reception are grubby. It needs a deep clean. Looks not done since opening.

Very good

Very good

Superb

Great in-room tech

Liked: Great hotel which has cool in-room tech. I’ve always liked the fact I can control the room from an app on my phone and can create my room key on my phone with online checkin. Shame breakfast is so expensive! It’s good but pricey.

Great stay for a long...

Liked: Location is excellent for several purposes: explore nice restaurants, cafes, galleries or sightseeing on foot or having a good and efficient connection with public transportation to Heathrow Airport, as well as to the railway stations. The bed is comfortable and the mattress is a friendly one to people's sensitive backs. The flat white coffee included in the breakfast is tasty and in the breakfast menu there are decent options to have a good start into the day. Staff at the reception were helpful and friendly (shoutout to Barbara and Marta, thank you both)
Disliked: I wish the AC would have been turned off automatically (from the ipad controls in the room one could only keep it at the minimum but not having it turned off entirely) as it was not needed in March and for someone with allergies sensitivities is a bit of bummer, especially since I suspected the air filters were dusty. If it is not too much to ask for, a kettle would be really useful to have in the room (in case one needs to drink a tea with a medicine).

Good

Exceptional