CHN Hotel Monterrey Centro Trademark Collection by Wyndham, Monterrey

the Bad Hotel

Liked: Not much, people were rude and unhelpful.
Disliked: the staff were not very nice, the bathroom had mold in tile. they didn't clean the floors of bathroom and the rooms smelled like urine.

Very good

Liked: Location of the hotel is close to the main parts of the city center.
Disliked: One person of the front desk was not attentive to help with some questions.Courtesy is valuable for customers, and they are there to help and provide support.

Nightmare stay with roaches

Liked: Location
Disliked: I was suppose to stay 5 nightss however on my first night we saw 5 different Roaches in the room , we told night desk and we were told thatvtheee was not other room but forrst thing in the morning we would get a different room , we took our luggage out with us and actually cameback to hotel about 4pm in the afternoon inquiring for my new room, i was told it was not ready!!! , really!?!!?! , waited for awhile, then I asked to speak with manager and i was told he is in a meeting !!!, after half an hour aproximadamente waiting i just told them that either i get in a room or needed to check out!!, they reply " your choice but we dont have a room for you right now" it is incredible that even though i was willing to switch room until the next day in the afternoon they simple say that my room is not ready and management hides to deal with the issue, I would definitely not recommend it!!

STAY FAR AWAY PLACE IS...

Liked: Location. Everything was close by to walk to.
Disliked: The hotel was absolutely disgusting. We got a room on the 10 floor that was full of roaches. The sheets and towels didn’t look clean. The hallways were dirty and not vacuumed at all. Found food in the hallways.. just absolutely horrible, I would stay far away from this hotel. I have never had any issues with Wyndham hotels but who ever runs this Hotel is just horrible.

Not good enough hotel for...

Liked: The location and the food
Disliked: The staff treatment, they were rude. The hotel room was lacking of towels and some basic hygiene products. The room didn’t have a microwave as it was mentioned. They interrupted my sleep for cleaning even though I asked not to do so.

Good

Liked: Good location, close to downtown. Bed was very comfortable.
Disliked: Elevators are very slow or unavailable and the hotel in general wasn't very clean. Place looks old and pool is very small.