Check in late at 2am...

Liked: Clean room, warm and comfortable
Disliked: So we checked in very late (2am) and the night attendant was running the "finals". He asked us to wait 5 - 7 minutes as the system was locked until it was completed (no apology). About 10 minutes later he re-emerges and picks up the phone and calls a help line. Something happened in the "finals" process and the system was crashed and he was locked out.In the end he checked us in manually, taking a copy of my license and credit card, and had to walk us up to a room to make sure it was actually empty for occupancy. He then apologized, which cooled me down a lot -- all I wanted was an apology for our inconvenience of sitting in a hotel lobby for almost 30 minutes after 2am. I am not blaming him for system problems, but the whole thing made me feel like, "why would I ever return to this hotel?"He offered us water and free snacks, and I appreciated that, but all we wanted to do was *sleep* from a very late flight.I'm sure Marriott won't call and apologize or offer anything, although I would say that when something really nasty happened in a Hilton once we got upgraded to Silver status complimentary and apologized profusely (and no, I didn't throw a fit or pull a Karen, I am always polite, but it takes so little time and money to make guests right when things go *horribly* wrong).

Exceptional

Superb

We are happy. It was...

Liked: The facilities,room, services.
Disliked: The hospitality or staffs attitude.

Naperville Marriott

Liked: The staff were amazing.
Disliked: Uppity up people stay here, but it's a more affluent area. If you're wearing a hoodie and cargo pants, be prepared to be judged by other guests... however, they don't pay your bills, so ignoring that will be your best bet.

It was very good.

Liked: I purchased breakfast somewhere else.
Disliked: I would have liked a microwave in the room.

Exceptional

Exceptional

Very good