Good stay but the bell hop was very cranky. The bar is awesome and besides the bell hop the customer service was great.

Liked: Awesome bar.
Disliked: Small room; bell hop cranky.

Everyone was so nice. We got in late from a concert and we were able to get something to eat from the restaurant at 2 in the morning. Thank you.

Liked: Extremely nice and clean rooms and bathroom.

Exceptional

Liked: Very clean, maintained and professional. Super fast valet service

Very poor

Disliked: Cold and the heater doesn’t work. When asked about portable heater they said there is waiting list. Ridiculous

Exceptional

except for the hotel we...

Disliked: way too little space for clothesno individual regulation for temperaturehassle with login into Marriott Convoyinflexibility of staff with getting problems resolved

Very good

These are US hotels. If...

Liked: The hotel rooms are comfortable, and the view from the window is amazing! The shower and bed are both very comfortable.
Disliked: Can someone explain why US hotels charge an additional deposit when booking through Booking platform, even though we pay for the stay? They have all our details, passports, and payment cards. What's the logic?Also, be aware that the price on Booking.com increases significantly when you pay. It's strange. This hotel charges an extra $25 for no clear reason per day.There's no breakfast here, which is odd. Maybe it's normal in the US. Lastly, the hotel hosted hundreds of marathon runners. They announced snacks would be available in the morning, but the café was closed. This isn't good service. In Europe, this would get a 3 or 2-star rating

Last minute booking.

Liked: Great location.
Disliked: Very noisy, right in the centre of Chicago sirens and street noise even on the 21st floor.

Exceptional

Liked: Amazing has an starbuks and the hotel includes a 25usd Starbucks on it

Terrible

Disliked: The room next door was having a party and fights all night long … it was a terrible experience