very good - lovely place,...

Liked: location was amazing
Disliked: the pillows

Exceptional

Exceptional

Liked: Good location - close to the train stations and plays that we went to. Nice decor. Comfortable bed & good shower. Friendly staff.

Exceptional

Great rooms, mediocre service.

Liked: Lovely building. Good location and great restaurant.
Disliked: Poor service. Valet was inattentive. Suite was not ready that we had booked. We were moved to a smaller room. Long wait. As a business order. Service is key. It felt that no one was in charge and nobody quite knew what to do. We totally enjoyed the stay however the service did not match what we paid for.

Beautiful building!! Fun location

Liked: We stayed over Christmas and it was really cozy. The building is incredible and the games room is really fun. I love the aesthetic design choices in the rooms. Although not always the most practical, it was super pretty. You have to spend time in the lobby and eat at Cindys - both were incredible. And be sure to take advantage of your complimentary welcome beverage in the lobby! Staff did not tell us upon arrival, but I asked after seeing other reviews mention it, so be sure to ask (and tip your bartender). It was pet-friendly which was great for us, but it is a tricky place to have a dog if they are not used to the hustle and bustle (would not recommend if your dog is reactive).
Disliked: Ok this is a minor thing, but given that we stayed over Xmas, I asked for two robes in our room upon arrival (something they normally do anyways I think). We just wanted to be really cozy for Xmas! When we got in, I noticed there was only one robe. I texted room service (love that function by the way) and asked if they could bring another robe or if I could pick one up from the front desk. They said they were happy to bring but they never brought it. There also isn't a lot of room to put your stuff away and because we stayed for 4 days, I would have liked that. It's just like so expensive, so I feel validated in being picky about these things. To make it worth the price it has to have some in-room frills otherwise you are mostly paying for a fancy lobby and games room. I also found I could hear the kids in the next room.

The facilities are gorgeous. We...

Liked: The location can't be beat right across from the park and access to the train sysytem
Disliked: The mattress is too firm for my tastes.

Superb

Very good

Liked: The place is beautiful, with great options nearby, also inside of the Hotel you have various options of meals and things to do, the place overall is very iconic, the location is great, in the same street on the side you have the bus stop and the street behind a train station which facilitates moving around the city, overall you can see all the best places from this hotel by a 30min walk top.
Disliked: We reserved by the pictures a room that looked way bigger than what has been given to us in the check-in, that was unpleasant, also the bed didn't seem to be Queen size, upon reviewing this with the staff they just shrugged and said that it was the same room booked, it felt stuffed overall for the small bedroom. Would be better to be more accurate given the same room as the pictures shown when someone makes a reservation. Didn't feel that the staff was interested even in seeing the reservation made using the pictures, overall that was the only thing that felt uncomfortable.