Beautiful building!! Fun location

Liked: We stayed over Christmas and it was really cozy. The building is incredible and the games room is really fun. I love the aesthetic design choices in the rooms. Although not always the most practical, it was super pretty. You have to spend time in the lobby and eat at Cindys - both were incredible. And be sure to take advantage of your complimentary welcome beverage in the lobby! Staff did not tell us upon arrival, but I asked after seeing other reviews mention it, so be sure to ask (and tip your bartender). It was pet-friendly which was great for us, but it is a tricky place to have a dog if they are not used to the hustle and bustle (would not recommend if your dog is reactive).
Disliked: Ok this is a minor thing, but given that we stayed over Xmas, I asked for two robes in our room upon arrival (something they normally do anyways I think). We just wanted to be really cozy for Xmas! When we got in, I noticed there was only one robe. I texted room service (love that function by the way) and asked if they could bring another robe or if I could pick one up from the front desk. They said they were happy to bring but they never brought it. There also isn't a lot of room to put your stuff away and because we stayed for 4 days, I would have liked that. It's just like so expensive, so I feel validated in being picky about these things. To make it worth the price it has to have some in-room frills otherwise you are mostly paying for a fancy lobby and games room. I also found I could hear the kids in the next room.

The facilities are gorgeous. We...

Liked: The location can't be beat right across from the park and access to the train sysytem
Disliked: The mattress is too firm for my tastes.

Superb

Very good

Liked: The place is beautiful, with great options nearby, also inside of the Hotel you have various options of meals and things to do, the place overall is very iconic, the location is great, in the same street on the side you have the bus stop and the street behind a train station which facilitates moving around the city, overall you can see all the best places from this hotel by a 30min walk top.
Disliked: We reserved by the pictures a room that looked way bigger than what has been given to us in the check-in, that was unpleasant, also the bed didn't seem to be Queen size, upon reviewing this with the staff they just shrugged and said that it was the same room booked, it felt stuffed overall for the small bedroom. Would be better to be more accurate given the same room as the pictures shown when someone makes a reservation. Didn't feel that the staff was interested even in seeing the reservation made using the pictures, overall that was the only thing that felt uncomfortable.

Exceptional

Great location cool hidden gem

Liked: Service was excellent. Hotel beautiful woodworking and game room/speak easy very nice clean environment
Disliked: Beds were very small we booked 2 queen but got 2 full size

Warm and cozy. The perfect...

Liked: I loved the preservation of this chicago landmark. The wool blanket was divine!
Disliked: Room service menu options too greasy.

The temperature contol in the...

Liked: Great location and an amazing building to be in.
Disliked: The temperature of the room. We got in and it was hot, so we put the thermostat on the cool setting. We got back from a quick nightcap to a room that was 83 degrees. We contacted the front desk for a fan because there was no way to cool down the room. The housekeeping/maintenance man helped us by getting us a fan. The fan he brought was broken (not his fault) and in the meantime he set the thermostat to cool while getting another fan. I. The five minutes that he was gone to get another fan the temperature in the room rose. When he came back with a working fan and we informed him of the temperature increase he offered to contact engineering for us. It was 1:30 AM so we opted for the tower fan he brought because we didn’t want to stay up any later after traveling all day. Fast forward to check out and we mentioned how the AC didn’t work. Turns out that there is no AC in the rooms because it’s an older building and that you should have just turned the heat off all together. If there’s a thermostat with a “cool” setting and no sign saying that there is no AC, how would you know any of this? The hotel is lovely but really there should be at least a sign in the room next to the thermostat or have someone say something after texting about how hot it was and needing a fan. It also doesn’t make sense how there was definitely cold air flowing in the hallways (which we opened the door in attempt to cool the room down). Maybe we got the lemon of a room but if there are rooms available in the summer at the hotel I don’t know how they would not have cool air in them.

Exceptional

Liked: Excellent Location and beautiful historic hotel.