Chateau Versailles

Not what I expected, pleasantly...

Exceptional

Very good

Liked: Good room good breakfast location very good

Room was old, small and...

Liked: Nice but could use some update to preserve and refresh charm of the venue
Disliked: Many signs of wear out. Shortage of croissants the last day breakfast

Pleasant

Very good

Liked: Location, the quirkiness of the hotel and the breakfast was pretty good.
Disliked: There was a strange smell in our room at times. It was a musty kind of moldy, or wet carpet kind of smell.

Exceptional

Bad situation turned into a...

Liked: Staff attention attentiveness when addressing concerns and solving issues.
Disliked: First night we were given the worst room in the hotel. It was a cold basement room without light and right next to the cleaning room. The room never warmed up no matter how high we turned up the heater that by the way was only one and inside the bathroom, so we couldn't sleep and early in the morning, the noise from conversations, machinery, and moving objects from the cleaning room next door made it even worse. Initially, the person in the front desk told us the hotel was fully booked for the entire weekend and we could request a refund and look for another hotel but that all hotels around that area were fully booked (in the middle of the worst snow storm of the season). We were deeply disappointed and concerned. It was our anniversary, and the situation was beyond unprofessional. Luckily, when the supervisor arrived, we got moved to a room on the 4th floor, and our stay dramatically changed, as well as our opinion of the hotel and following actions.Thank you for addressing and fixing the issue. We will be staying at the hotel again and recommending it.

Very nice and accomadating.

Liked: Clean and old building. Loved the art.
Disliked: They did not have a restaurant for lunch or dinner. Did offer restaurant across the street which we did use. An elevator would help or escalator.