Exceptional

Good

We love coming to the...

Liked: Every time (since 2004) we are always impressed by the staff and were NOT disappointed this time.

Fine, except for the food...

Disliked: We ate dinner in the restaurant one evening, and the standard of food was well below what we would have expected. One dish, the risotto, was particularly bad.

Passable

Very good

Superb

Overall a comfortable stay but...

Liked: Staff on front desk very helpful.
Disliked: Bar/restaurant lacking in service, atmosphere,menu choice.

Good

Liked: Perfect location, nice atmosphere. Good facility although the gym is kinda old style.Room very clean.Good food.Can tell the global standard of Hilton.
Disliked: Balcony light cannot be switched on even after a staff came and tried to help. I chose the room with balcony for a reason but then it was not really worth it.Bed-side clock was not showing correct time (1 hour difference, I think it was not adjusted after daylight saving ended).I had not seen my receipt until hours after checking out. When I checked in they said they'll give me when I checked out. When I checked out they said they'll email me. Then it was sent hours later. I mean what's so hard to show an e-receipt/ pdf receipt to a guest before they leave?