Chateau on the Lake Resort Spa

Good

Liked: Front desk staff was excellent! Took care of the problems that they could. Even sent a bottle of wine and sweet to the room. Front door staff welcome you back every time.
Disliked: No water during the day on Monday and Tuesday for maintenance. Housekeeping was under staff had to ask for the room to be cleaned (3) days at approximately 5pm. Sweet shop had stale rolls.

Pleasant

Liked: Beautiful views, spa amenities, 24 hour indoor pool (no children after 10pm), fire pit on the patio until 11pm, easy room upgrade, paid covered parking options for inclement weather, Chase at the front desk is a true treasure!!!
Disliked: Dirty dishes and pool towels left around common areas outside on furniture and on the ground, children in pool area after hours, parents allowed their children to literally do whatever they pleased while they looked on (we were both climbed on in the hot tub and while we were trying to enjoy our evening on the patio by the fire and the parents did nothing to redirect their children), our room should have had more attention to detail regarding cleaning as we found items left in fridge and under bed by previous guests, toilet broke the morning of departure which was an inconvenience but outside of their control

Good

Liked: The view from the location
Disliked: Room was not clean daily, water was cut off for 2 days, and coffee supplies were not replenished daily.

Pleasant

Not the hotel it once...

Liked: The staff were very pleasant and courteous. We were given a complimentary room upgrade in celebration of our 25th wedding anniversary. The spa staff were very accommodating.
Disliked: The hotel was showing a lot of wear xompared to when we stayed there 20 years ago. It's not being kept up. The floor of our tub was stained, the ice machine on our floor was not working, wallpaper throughout the building was peeling, etc. Our refrigerator temperature knob was broken. Fortunately, we had pliers and was able to turn it on. We had to contact the front desk daily to get basic items that weren't being refreshed in the room like water cups, coffee cups, coffee and toilet paper. The trash was not removed from the room and began to stink on day 2.

We always really enjoy our...

Liked: The facility is always beautiful. Bonnie in the Library Lounge is amazing, she is always so friendly!!
Disliked: The rooms could use an upgrade, such as upgrading the bathrooms to walk in showers

Nice stay regardless of the...

Liked: Beautiful facility and the staff were very nice. Our room was on the third floor and the view for us was the roof of the covered driveway. That was disappointing considering it was off season and they had very few guests. It was not a Mountain View as advertised.

Superb

Superb