Chateau Elan Winery Guest Reviews
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4.0 miles from Braselton centre |
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Markisha Mon, 18 November 2024
Pleasant
Liked: Wines were delicious
Disliked: I stayed at the Inn and the bathroom required updating. There was a lot of black grout on the tile floor in the shower.
Holly Tue, 12 November 2024
Passable
Liked: great customer service and beautiful facility
Disliked: the room was sooo hot and uncomfortable
Shalanda Mon, 28 October 2024
It was not enough time...
Liked: I loved the customer service and it such a beautiful establishment.
Disliked: The room could have been cleaner but it was comfortable.
Ahzsa Fri, 25 October 2024
Despite the convenient location, the...
Liked: The property itself was beautiful. We booked massages and a wine tasting and both were amazing experiences and we would totally do it again.
Disliked: Upon check-in, we were disappointed to find our room filled with cobwebs and spiders. The front desk accommodated us with a new room on the G level, but unfortunately, the walls were thin enough that we could clearly hear conversations, cheering for a football game, and other sounds from the adjacent room. For a property charging over $600 per night, we expected a much higher level of quality and comfort. While the location was convenient for accessing the spa and restaurants, the overall experience was not worth the price, and we won’t be staying on the property again.
Justine Thu, 24 October 2024
Very disappointing
Liked: It was nice to enjoy our wine in the sun outside of the tasting room. Dinner at the Irish Pub was good. The best part of the stay was brunch at the Spa on Sunday morning. There we finally enjoyed some peaceful moments.
Disliked: Upon check-in, we were told that "guests were being put in a queue" due to a wedding that had checked in at 7:30 that morning (it was by that time late afternoon), and that we would be notified by text when our room was available. I'm not sure how an early arrival wedding party affected a 4 pm arrival for a reserved room. Anyway, we went over to the tasting room to have a glass of wine while we waited. The property was PACKED-- party buses, birthday parties, and more than one wedding. After two hours with no word from the front desk, I called two numbers to find someone who could check on our room. After several minutes on hold, I was told that a room was available. We were never notified as we were explicitly told we would be.When we got to the front desk, I mentioned our two hour wait, but the receptionist had absolutely nothing to say about it-- no apology for the wait, nor one for not being kept informed about the room's readiness. The night itself was super noisy, with loud voices and doors slamming until after 2 am (I'm assuming wedding guests).The Indian wedding that started up at 7 am in the main atrium didn't help, either. Overall a pretty disappointing stay-- not nearly the relaxing and romantic stay I was hoping (and paying $$$) for.
Madelyn Fri, 18 October 2024
Very good
Deborah Wed, 18 September 2024
Exceptional
Liked: The fees and taxes were too much
Marie Wed, 18 September 2024
Bad
Adrian Mon, 16 September 2024
Very good
Jan Fri, 13 September 2024
Stayed with my daughter. We...
Liked: Everything
Disliked: Nothing