Charter House Guest Reviews
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2.1 miles from Hollywood centre |
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Robert Tue, 25 March 2025
Office closed 6pm without notice
Liked: Absolutely nothing
Disliked: When I arrived at 8:25p upon check-in on 3/22/25, the office had a sign posted: Closed 6pm. Office # never answered. Owner's saved #, as a previous guest, replied and apologized that he had sold the property and could not help. This was unacceptable.I have had to inconveniently deal with searchin for another hotel @9pm durin Spring Break for rooms almost twice the cost. Fortunately, I was able to book online for less through Hotels.com. I expect Booking.com does not charge me for a non-refundable reservation considering the underlying circumstances.
Cathy Mon, 10 March 2025
Never again!!!
Liked: Nothing!!!
Disliked: Everything!!!
Stephanie Sun, 9 March 2025
Do not stay here
Disliked: I stayed in this place last year and it was okay not a five star hotel but it was okay this year it's horrible the TV didn't work for 4 days nobody came to fix it The blinds in the kitchen were broken I had to use a sheet from the bed to cover the window no utensils no pots no pans no nothing here it's terrible do not stay here
Shawn Mon, 3 March 2025
Enjoyed the location just not...
Liked: Close to the beach
Disliked: The pictures doesn’t match what it really looks like in real life. No blankets; just a sheet. Couldn’t control a/c. Kitchen a/c had mold inside it. Shower didn’t spray right; it sprays on the floor and it hasn’t been fixed for a while because the floor and trim have mold. Layout was poor; pictures show more furniture in rooms. Office was not at this location; address needs to be updated accordingly. Had to walk several blocks to get to the office to check in.
Alissa Sun, 2 March 2025
Refused to stay.
Liked: Didn't even stay. Receptionist was polite which is the only good thing..
Disliked: Dirty, no garbages, soap or towels. Walls outside room had been kicked in. Dead cockroach under sink. AC didn't work. Smelled funny. Didn't want to touch anything and booked somewhere else.
John Sun, 26 January 2025
Superb
Piotr Mon, 6 January 2025
Don't stay there, it's a...
Disliked: I arrived on the New Year's Eve around 9PM. The office was closed and nobody was answering the phone. It was impossible to leave a message. The notice on the door said he check in ends at 6PM and there was no advice what to do if you arrive after 6. There was no communication online or over the phone. On the website, they say check in starts at 3, no mention of the 6PM deadline. Apparently, the reception desk is open only 3-6PM LOL. I was stranded in the street on the New Year's Eve with nowhere to go and no parking for the car. I ended up finding another place. I had no time to celebrate the New Year.
Vro Mon, 6 January 2025
Bad
Liked: Nothing
Disliked: The room was dirty, and cucarachas the roof of the kitchen open, the towel dirty, the sheets dirtiest, the room smells bad.
Cristiana Fri, 3 January 2025
Superb
Carmen Fri, 3 January 2025
Run from this property!!!
Liked: Horrible
Disliked: 1.Parking: There was no available parking despite paying $50 for it. I witnessed other guests getting towed when using the designated parking area.2.Accommodation Issues:•The toilet was non-functional.•The property had bugs, no toiletries, and an unclean kitchen.•The bed was so dirty I couldn’t sleep in it.Due to these problems, I couldn’t stay at the property. I have been a loyal client, frequently using your service for bookings, but this experience was unacceptable.