Pleasant stay in a lovely...

Liked: Excellent greeting and shown to our room which is always a nice touch.Also shown the lounge, dining room and swimming pool.Hotel has been upgraded and modernised since our last stay and has been well done, retaining the character of the original Manor.Dinner and breakfast were very good.
Disliked: Bedroom was quite cold on arrival until we managed to turn the radiator on.Swimming pool is pleasant and unusual in the Cotswolds but would be improved with a hot tub and sauna/steam rooms.Open fire in the lounge should be burning all day to make it a more welcoming room.

Exceptional

Good

Liked: Main building is beautiful. Good breakfast
Disliked: Receptionist trying to upsell us to book dinner three times. What were they thinking with the new white bar?!

Exceptional

Good

Good location and a lovely...

Liked: Breakfast - excellent. Location - good.Staff - mostly excellent.
Disliked: Value for money - poor.Little things (which eventually add up) - eg bathroom needed redecoration, bedroom window was cracked and would not open (or even close properly), hotel needed more direction signs (but front-of-house thought that it was fine, so there was no point in mentioning that), final bill omitted the cost of the previous night's bill - when I mentioned it, there was hardly an acknowledgement, let alone a thank you. Finally, out of a £450 bill, a free drink for my wife's birthday would have been nice, Instead of a scribbled handwritten note in the bedroom!

Exceptional

Liked: Gorgeous lounges and delicious food

Exceptional

Pleasant

Liked: Beautiful setting, friendly helpful staff, delicious food
Disliked: Rather tired and aged decor, paint peeling in bathroom, sad changing rooms in spa, no steam room any more