Lovely staff makes this hotel...

Liked: I was really tired when I arrived after a long drive, The receptionist on the desk was truly lovely and helped me with my bags to my room. Room was on the second floor and was big and comfortable Lovely view of the lake. I used the pool which was lovely and quiet. The food at breakfast was excellent. Lovely business stay.
Disliked: nothing. all good.

Very good

Good

Liked: staff were great and it was clean
Disliked: to many extra costs

Bad

Exceptional

Liked: The room, the food and the ambience were lovely. The grounds were beautiful as always and it's nice to see ducks and geese wandering about!
Disliked: The beautician who did my facial ignored my request to be gentle with the skin and my comment that I had to be very careful about exfoliating it, and exfoliated it anyway. I didn't realise what she was doing until it was too late. Within a couple of hours I had a red patch above my top lip.

Overall - I wasn't impressed.

Liked: Nice location for me. Parking was convenient. nice surroundings. hotel looked fantastic from the outside.
Disliked: I arrived late at the hotel due to motorway closure. I was very tired. No one on reception/arrivals. A man sitting in departure room beckoned me to come to him as he didn't appear to want to move. I then followed him back to reception desk. Very hard to understand what he was saying. He kept offering me a robe which I declined. He didn't provide any details about breakfast and timings and no information in the room. He did show me where my room was located, but it was very far away from the car, which I said, but he offered no alternative. I asked about an EV charger and was told it was at the back somewhere. It was late at night, poorly lit and the EV chargers were useless and I kept getting an error. I called the 24 hour number on the EV Charger unit (no answer) and I gave up in the end. No internet worked - It said "The WiFi network isn't connected to the Internet". The bathroom shower was dirty. In the morning, no staff in the breakfast area and I left and ate elsewhere.

Passable

Very good

Very disappointed.

Liked: The location and hotel itself was nice.
Disliked: We were placed on the ground floor and in a disabled room and their bathroom was therefore not nice. In addition, the walls were paper thin and we could hear the television on both sides at different points in the morning which disturbed our sleep and lie in. The experience was not worth what we paid. I’ve been twice below and stayed in upper floors before and not had this experience. Very disappointed.